Culture Exchange

A Memo From Tony Hsieh



"If everyone is moving forward together, then success takes care of itself.” Henry Ford

An email from our CEO was recently sent to our employees that has many people interested in the future of Zappos. To understand the following memo, one must understand the steps leading up to this groundbreaking decision for the company. In 2013, Zappos implemented Holacracy, a system that removes traditional managerial hierarchies allowing employees to self-organize to complete work in a way that increases productivity, fosters innovation and empowers anyone in the company with the ability to make decisions that push the company forward. 

Let’s Work Happily Ever After: The Business Case for Culture (Guest Post)


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Workers want to be engaged. Companies want workers to be engaged. So what’s the problem? Just like with wedding engagements, there’s a lot to more to do. It’s not as simple as grabbing anybody off the street and telling them when and where to show up. People want to feel united in purpose. Chosen. Engagement starts with a strong company culture. But in order for culture to engage people, first, it must be communicated. 

My Entire Life I've Been a Doodler



During elementary school, I’d spend class doodling strange monsters or made-up superheroes saving the day. For me, this was my escape from a world in which I was bullied and relentlessly made fun of; kids are mean and there’s no guidebook for public school survival. The only coping mechanism I realized I had was the pencil and a piece of paper, so I focused on that made-up world instead. 

The Importance of Staying Connected to Your Customers



There’s a plethora of examples of what happens when a company loses touch with its customers, what they want, and its brand identity. Any infamous PR disasters come to mind? Like any relationship, that of a company and its customer needs constant nourishing if it's going to survive, and if you don’t treat your customer right, there’s another company out there who will.


How Having a Higher Purpose Can Strengthen Your Company



While it can be tempting for a company to focus solely on profits, research suggests that companies can achieve more than just increasing their bottom line when they also focus on a higher purpose.

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