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Motivation is Not the Answer

12/17/2012     

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My high school history teacher told me that nothing happens without inspiration. That deep down, when someone comes up with an idea, it’s because they were inspired. If that statement is true, then it may also be true that the key to motivating ourselves is to find out what inspires us. 

Holiday Helpers 2012

12/11/2012     

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It's that time of year again when the team members of the Zappos Family really band together to show what the Core Values; "Deliver WOW Through Service", and "Build A Positive Team and Family Spirit" really mean. We would like to introduce you to some of the team members serving up the WOW this holiday season. Enjoy!

The Importance of Core Values

12/10/2012     

1 comment

The Zappos Family Core Values are the benchmark for everything that we do as a company. We hire and fire based on them, and every decision made will have the Core Values in mind. It’s who we are; not just as employees but as people.

I came across this video of Steve Jobs, and wanted to share it because I believe the point he makes is so important.

What Does It Mean To Be a Guardian of Culture

12/07/2012     

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Check out this quick video of our Zapponians explaining what it means to be a guardian of culture!

Five Tips To Take Your Calls From Good To Great

12/05/2012     

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All of us have felt that chill go up our spines when we realize that we have to call the customer service department for support or answers. Wouldn’t it be great if we could pick up the phone and know that we would have a friendly conversation with the person on the other end?

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"In AllPopArt's corporate culture there has been a before and after since we discovered Zappos. Lack of culture is the problem, but it is sometimes covered by smaller symptoms such as fear of change and problematic employees . . . And you can keep on fixing these little problems but new ones will arise because there are no values or culture for the company to grow solid on. Zappos provided us with the medicine. Now we are proud to grow healthy and strong, with a clear mission and a group of people that believe in it."

Ana Sanchez
AllPopArt.com