"In AllPopArt's corporate culture there has been a before and after since we discovered Zappos. Lack of culture is the problem, but it is sometimes covered by smaller symptoms such as fear of change and problematic employees . . . And you can keep on fixing these little problems but new ones will arise because there are no values or culture for the company to grow solid on. Zappos provided us with the medicine. Now we are proud to grow healthy and strong, with a clear mission and a group of people that believe in it."