The Zappos Family Culture Book

As we started to grow, we asked ourselves, how can we sustain this culture? How can we remember it while simultaneously inspiring ourselves for the next year? Our answer was the culture book. It's packed with each employee's idea about our culture, as well as photos, our core values and more. We hope that it will inspire you to create a workplace where everyone loves to be.


Directly from Zappos Family Employees


The culture book is a collage of unedited submissions from employees within the Zappos Family of companies sharing what the Zappos culture means to them.  A new version is created each year and it reflects the true feelings, thoughts and opinions of the employees.  Request your copy today and see what all the buzz is about.


What does culture mean to the Zappos Family?

“Zappos Culture is the overall environment; space, attitude, freedom, management style, and actual physical surroundings which all work together to create a total milieu which attempts to make each individual better and happier on a whole, so that each one of us will then spread this to each other, our customers, and everyone we encounter. ”

-Mike S. Employee since 2005

Zappos Family Core Values

  1. Deliver WOW Through Service
  2. Embrace and Drive Change
  3. Create Fun and A Little Weirdness
  4. Be Adventurous, Creative and Open-Minded
  5. Pursue Growth and Learning
  6. Build Open and Honest Relationships With Communication
  7. Build a Positive Team and Family Spirit
  8. Do More With Less
  9. Be Passionate and Determined
  10. Be Humble


“You guys ROCK! I don't want to seem too up front, but the bottom line is, I love what I saw and experienced and it would be a dream come true to be a part of the Zappos team!”

Drew Mortensen
Student - Foothills High School