Zappos Insights http://www.zapposinsights.com/ Zappos Insights Wed, 23 Apr 2014 18:53:18 GMT 3 Ways to Stay Inspired in the Workplace http://www.zapposinsights.com/blog/item/3-ways-to-stay-inspired-in-the-workplace <p class="date"> 04/18/2014 &nbsp;&nbsp;&nbsp;&nbsp; </p> <p class="date"> 04/18/2014 &nbsp;&nbsp;&nbsp;&nbsp; </p> <script type="text/javascript">var switchTo5x=true;</script> <script type="text/javascript" src="http://w.sharethis.com/button/buttons.js"></script> <script type="text/javascript">stLight.options({publisher: "cec80d9a-458b-434f-a39f-c0b9f446c13e", doNotHash: false, doNotCopy: false, hashAddressBar: false});</script> <div class="socialBar"> <span class='st_facebook_hcount' displayText='Facebook'></span> <span class='st_twitter_hcount' displayText='Tweet'></span> <span class='st_linkedin_hcount' displayText='LinkedIn'></span> <span class='st_googleplus_hcount' displayText='Google +'></span> </div> <script type="text/javascript">var switchTo5x=true;</script> <script type="text/javascript" src="http://w.sharethis.com/button/buttons.js"></script> <script type="text/javascript">stLight.options({publisher: "cec80d9a-458b-434f-a39f-c0b9f446c13e", doNotHash: false, doNotCopy: false, hashAddressBar: false});</script> <div class="socialBar"> <span class='st_facebook_hcount' displayText='Facebook'></span> <span class='st_twitter_hcount' displayText='Tweet'></span> <span class='st_linkedin_hcount' displayText='LinkedIn'></span> <span class='st_googleplus_hcount' displayText='Google +'></span> </div> <div class="summary"> <p> We&#39;ve all heard the saying, &#39;do what you love and you&#39;ll never work a day in your life&#39;, but is that always true? With about 260 work days in a typical 5-days-a-week work schedule, it can be daunting to love every.single.one.of.them.&nbsp;</p> </div> <div class="summary"> <p> We&#39;ve all heard the saying, &#39;do what you love and you&#39;ll never work a day in your life&#39;, but is that always true? With about 260 work days in a typical 5-days-a-week work schedule, it can be daunting to love every.single.one.of.them.&nbsp;</p> </div> <div class="html clearfix clear"> <p> Sometimes work well, feels like work, and is more in line with Thomas Edison&#39;s observation that &quot;genius is 1% inspiration and 99% perspiration.&quot; And whether your work consists of demanding physical labor, running a busy household, or toiling away in an office, we can all agree that few, if any, occupations are immune to the dreaded burnout (if yours is, please let us know!).</p> <p> So what are some ways we can increase that 1% of inspiration? How do we fall in love again with what we spend most of our time doing?<br /> <br /> <strong>Step Outside of Your World</strong><br /> <br /> <img alt="" class="img-thumbnail" src="http://www.zapposinsights.com/files/accounts/zappos/assets/images/hammockscaled.JPG" style="width: 350px; height: 233px; float: right; margin-left: 15px;" />&quot;The real voyage of discovery consists not in seeking new landscapes, but in having new eyes.&rdquo; - Marcel Proust<br /> <br /> Sometimes looking at the same workload day after day can create a kind of occupational highway blindness. Taking an interest in what friends and co-workers are working on not only gives our brain a break away from our routine, but can also renew our vision and inspire a fresh level of engagement. At Zappos, one version of this is often referred to as &#39;serendipitous interactions&#39;; the idea that stepping outside of your world a little more can foster new ideas as well as create co-working&nbsp;opportunities.<br /> <br /> <strong>Do More of What You Love When You Aren&#39;t at Work</strong><br /> <br /> &quot;I can elect something I love and absorb myself in it.&rdquo; - Ana&iuml;s Nin<br /> <br /> The technological advances of this day and age are a double-edged sword. With the myriad of instant communication possibilities also comes the Sisyphus-like inbox and to-do list from which we can&#39;t ever seem to unplug! However, learning to step away and completely throw ourselves into something we love that&#39;s totally unrelated to work reminds us why we&#39;re working in the first place! Quality of life is what (hopefully) makes the working worthwhile. Feeding a passion for traveling or a penchant for painting keeps us inspired in our personal lives and energizes us when we&#39;re both in and out of the workplace.<br /> <br /> <strong>Breathe In, Breathe Out</strong><br /> <br /> &ldquo;If you want to conquer the anxiety of life, live in the moment, live in the breath.&rdquo; - Amit Ray<br /> <br /> Breathe. Sounds easy, right? We do it autonomously, yet not always mindfully. As simple as it sounds, learning how to stay in the now while at work can save us a lot of stress and uninvited worry.&nbsp;Closely tied to fighting off daily distractions is resisting the temptation to multitask. Studies show that multitasking divides our attention and inhibits true productivity. One way that Zappos and other companies are helping employees reduce stress and find their focus is by offering on-site meditation classes. Whether you only have a few minutes or a full lunch break to clear your mind, the benefits can be far reaching.</p> <p> Now we want to hear from you! What keeps you inspired at work? What does your company do to encourage inspiration?</p> </div> <div class="html clearfix clear"> <p> Sometimes work well, feels like work, and is more in line with Thomas Edison&#39;s observation that &quot;genius is 1% inspiration and 99% perspiration.&quot; And whether your work consists of demanding physical labor, running a busy household, or toiling away in an office, we can all agree that few, if any, occupations are immune to the dreaded burnout (if yours is, please let us know!).</p> <p> So what are some ways we can increase that 1% of inspiration? How do we fall in love again with what we spend most of our time doing?<br /> <br /> <strong>Step Outside of Your World</strong><br /> <br /> <img alt="" class="img-thumbnail" src="http://www.zapposinsights.com/files/accounts/zappos/assets/images/hammockscaled.JPG" style="width: 350px; height: 233px; float: right; margin-left: 15px;" />&quot;The real voyage of discovery consists not in seeking new landscapes, but in having new eyes.&rdquo; - Marcel Proust<br /> <br /> Sometimes looking at the same workload day after day can create a kind of occupational highway blindness. Taking an interest in what friends and co-workers are working on not only gives our brain a break away from our routine, but can also renew our vision and inspire a fresh level of engagement. At Zappos, one version of this is often referred to as &#39;serendipitous interactions&#39;; the idea that stepping outside of your world a little more can foster new ideas as well as create co-working&nbsp;opportunities.<br /> <br /> <strong>Do More of What You Love When You Aren&#39;t at Work</strong><br /> <br /> &quot;I can elect something I love and absorb myself in it.&rdquo; - Ana&iuml;s Nin<br /> <br /> The technological advances of this day and age are a double-edged sword. With the myriad of instant communication possibilities also comes the Sisyphus-like inbox and to-do list from which we can&#39;t ever seem to unplug! However, learning to step away and completely throw ourselves into something we love that&#39;s totally unrelated to work reminds us why we&#39;re working in the first place! Quality of life is what (hopefully) makes the working worthwhile. Feeding a passion for traveling or a penchant for painting keeps us inspired in our personal lives and energizes us when we&#39;re both in and out of the workplace.<br /> <br /> <strong>Breathe In, Breathe Out</strong><br /> <br /> &ldquo;If you want to conquer the anxiety of life, live in the moment, live in the breath.&rdquo; - Amit Ray<br /> <br /> Breathe. Sounds easy, right? We do it autonomously, yet not always mindfully. As simple as it sounds, learning how to stay in the now while at work can save us a lot of stress and uninvited worry.&nbsp;Closely tied to fighting off daily distractions is resisting the temptation to multitask. Studies show that multitasking divides our attention and inhibits true productivity. One way that Zappos and other companies are helping employees reduce stress and find their focus is by offering on-site meditation classes. Whether you only have a few minutes or a full lunch break to clear your mind, the benefits can be far reaching.</p> <p> Now we want to hear from you! What keeps you inspired at work? What does your company do to encourage inspiration?</p> </div> Fri, 18 Apr 2014 21:11:49 GMT http://www.zapposinsights.com/blog/item/3-ways-to-stay-inspired-in-the-workplace Good Holacracy Governance - What Does it Look Like? http://www.zapposinsights.com/blog/item/good-holacracy-governance-what-does-it-look-like <p class="date"> 04/02/2014 &nbsp;&nbsp;&nbsp;&nbsp; </p> <p class="date"> 04/02/2014 &nbsp;&nbsp;&nbsp;&nbsp; </p> <script type="text/javascript">var switchTo5x=true;</script> <script type="text/javascript" src="http://w.sharethis.com/button/buttons.js"></script> <script type="text/javascript">stLight.options({publisher: "cec80d9a-458b-434f-a39f-c0b9f446c13e", doNotHash: false, doNotCopy: false, hashAddressBar: false});</script> <div class="socialBar"> <span class='st_facebook_hcount' displayText='Facebook'></span> <span class='st_twitter_hcount' displayText='Tweet'></span> <span class='st_linkedin_hcount' displayText='LinkedIn'></span> <span class='st_googleplus_hcount' displayText='Google +'></span> </div> <script type="text/javascript">var switchTo5x=true;</script> <script type="text/javascript" src="http://w.sharethis.com/button/buttons.js"></script> <script type="text/javascript">stLight.options({publisher: "cec80d9a-458b-434f-a39f-c0b9f446c13e", doNotHash: false, doNotCopy: false, hashAddressBar: false});</script> <div class="socialBar"> <span class='st_facebook_hcount' displayText='Facebook'></span> <span class='st_twitter_hcount' displayText='Tweet'></span> <span class='st_linkedin_hcount' displayText='LinkedIn'></span> <span class='st_googleplus_hcount' displayText='Google +'></span> </div> <div class="summary"> <p> Governance is the process of determining the work we would do as an organization if we had unlimited time and resources. This process does not contemplate people, but only work. The governance of your circle should break down the purposes and accountabilities given to it from the super-circle.</p> </div> <div class="summary"> <p> Governance is the process of determining the work we would do as an organization if we had unlimited time and resources. This process does not contemplate people, but only work. The governance of your circle should break down the purposes and accountabilities given to it from the super-circle.</p> </div> <div class="html clearfix clear"> <h2> Background: What is governance?</h2> <p> Governance is the process of determining the work we would do as an organization if we had unlimited time and resources. This process does not contemplate people, but only work. The governance of your circle should break down the purposes and accountabilities given to it from the super-circle.</p> <h2> Three Tips for Good Governance.</h2> <h3> Tip One</h3> <p> <img alt="" class="img-thumbnail" src="http://www.zapposinsights.com/files/accounts/zappos/assets/images/legosign.JPG" style="width: 400px; height: 267px; float: right; margin-left: 15px; margin-top: 10px;" /></p> <p> Each role should have a purpose, and not just accountabilities. Things to think about when defining a role: the reason the role exists and the ultimate goal of the role.</p> <p> When defining a purpose, a person should &ldquo;think big&rdquo; and dream, rather than being held back by pessimism as to whether the purpose is feasible. A purpose should be not be fully achievable, but instead should be aspirational.</p> <p> To illustrate this concept, HolacracyOne uses the analogy of considering oneself as a Ferrari rather than a slow, underpowered compact car when assuming the position of a role filler. The role filler should buy into the purpose of the role and move forward with it aggressively. The person filling the role should use their best judgment to push the role forward toward achieving the purpose without seeking approval or consensus during the implementation. The only limitation on this is that your action cannot violate a domain. Utmost in your mind should be the realization that you have been placed in that role because your lead link has assessed that you are the best person to fulfill that purpose.</p> <h3> Tip Two</h3> <p> A role should not be a person&#39;s singular job. Rather, one person should hold many roles.</p> <p> When defining governance, and determining whether two different activities should be captured as two roles or one, consider whether it would make sense and be possible to have two different people doing these two different pieces of work. If yes, you should lean towards proposing two roles. If no, than it makes sense to have it all contained under one role. Doing it in this way facilitates assignment/reassignment and prioritization of roles.</p> <h3> Tip Three</h3> <p> Role names should have some connection to the work being done. Holacracy affords the circle the responsibility of defining, shaping and naming the roles of the circle. This leads to the naming of roles using imaginative names which tend to catch peoples&#39; attention. The use of such fun names are fine if they are also explanatory. For example, our recruiting team names each role with an explanatory role name + a fun animal, for example: &ldquo;College Recruiting Chameleon&rdquo;.</p> <p> The system is intended to allow people to look into your circle and see who is doing what. The name of the role should facilitate that &ldquo;inspection&rdquo; process.</p> </div> <div class="html clearfix clear"> <h2> Background: What is governance?</h2> <p> Governance is the process of determining the work we would do as an organization if we had unlimited time and resources. This process does not contemplate people, but only work. The governance of your circle should break down the purposes and accountabilities given to it from the super-circle.</p> <h2> Three Tips for Good Governance.</h2> <h3> Tip One</h3> <p> <img alt="" class="img-thumbnail" src="http://www.zapposinsights.com/files/accounts/zappos/assets/images/legosign.JPG" style="width: 400px; height: 267px; float: right; margin-left: 15px; margin-top: 10px;" /></p> <p> Each role should have a purpose, and not just accountabilities. Things to think about when defining a role: the reason the role exists and the ultimate goal of the role.</p> <p> When defining a purpose, a person should &ldquo;think big&rdquo; and dream, rather than being held back by pessimism as to whether the purpose is feasible. A purpose should be not be fully achievable, but instead should be aspirational.</p> <p> To illustrate this concept, HolacracyOne uses the analogy of considering oneself as a Ferrari rather than a slow, underpowered compact car when assuming the position of a role filler. The role filler should buy into the purpose of the role and move forward with it aggressively. The person filling the role should use their best judgment to push the role forward toward achieving the purpose without seeking approval or consensus during the implementation. The only limitation on this is that your action cannot violate a domain. Utmost in your mind should be the realization that you have been placed in that role because your lead link has assessed that you are the best person to fulfill that purpose.</p> <h3> Tip Two</h3> <p> A role should not be a person&#39;s singular job. Rather, one person should hold many roles.</p> <p> When defining governance, and determining whether two different activities should be captured as two roles or one, consider whether it would make sense and be possible to have two different people doing these two different pieces of work. If yes, you should lean towards proposing two roles. If no, than it makes sense to have it all contained under one role. Doing it in this way facilitates assignment/reassignment and prioritization of roles.</p> <h3> Tip Three</h3> <p> Role names should have some connection to the work being done. Holacracy affords the circle the responsibility of defining, shaping and naming the roles of the circle. This leads to the naming of roles using imaginative names which tend to catch peoples&#39; attention. The use of such fun names are fine if they are also explanatory. For example, our recruiting team names each role with an explanatory role name + a fun animal, for example: &ldquo;College Recruiting Chameleon&rdquo;.</p> <p> The system is intended to allow people to look into your circle and see who is doing what. The name of the role should facilitate that &ldquo;inspection&rdquo; process.</p> </div> Wed, 02 Apr 2014 22:47:45 GMT http://www.zapposinsights.com/blog/item/good-holacracy-governance-what-does-it-look-like Leadership in Holacracy http://www.zapposinsights.com/blog/item/leadership-in-holacracy <p class="date"> 01/13/2014 &nbsp;&nbsp;&nbsp;&nbsp; </p> <p class="date"> 01/13/2014 &nbsp;&nbsp;&nbsp;&nbsp; </p> <script type="text/javascript">var switchTo5x=true;</script> <script type="text/javascript" src="http://w.sharethis.com/button/buttons.js"></script> <script type="text/javascript">stLight.options({publisher: "cec80d9a-458b-434f-a39f-c0b9f446c13e", doNotHash: false, doNotCopy: false, hashAddressBar: false});</script> <div class="socialBar"> <span class='st_facebook_hcount' displayText='Facebook'></span> <span class='st_twitter_hcount' displayText='Tweet'></span> <span class='st_linkedin_hcount' displayText='LinkedIn'></span> <span class='st_googleplus_hcount' displayText='Google +'></span> </div> <script type="text/javascript">var switchTo5x=true;</script> <script type="text/javascript" src="http://w.sharethis.com/button/buttons.js"></script> <script type="text/javascript">stLight.options({publisher: "cec80d9a-458b-434f-a39f-c0b9f446c13e", doNotHash: false, doNotCopy: false, hashAddressBar: false});</script> <div class="socialBar"> <span class='st_facebook_hcount' displayText='Facebook'></span> <span class='st_twitter_hcount' displayText='Tweet'></span> <span class='st_linkedin_hcount' displayText='LinkedIn'></span> <span class='st_googleplus_hcount' displayText='Google +'></span> </div> <div class="summary"> <p> I am frequently asked: &quot;What does leadership look like in Holacracy?&quot; To answer that question it is necessary to examine one of the core tenets of Holacracy: distributed authority.</p> </div> <div class="summary"> <p> I am frequently asked: &quot;What does leadership look like in Holacracy?&quot; To answer that question it is necessary to examine one of the core tenets of Holacracy: distributed authority.</p> </div> <div class="html clearfix clear"> <p name="7aa2"> HolacracyOne refers to Holacracy as a &quot;distributed authority&quot; system, but I think it goes further. It is a system which incorporates: distributed accountability, authority, and leadership.</p> <p name="b2cc"> First, it distributes accountability. It allows each person to understand clearly who is expected to do what throughout the organization.</p> <div> <p> <img alt="" class="img-thumbnail" src="http://www.zapposinsights.com/files/accounts/zappos/assets/images/campus.jpg" style="float: right; margin-left: 25px;" /></p> <p name="4653"> After that understanding is gained, Holacracy distributes authority. The authority distributed is to make whatever decisions each role&nbsp;filler&nbsp;deems will best fulfill the accountability, or responsibilities, of each role.</p> <p name="8410"> Distribution of accountability and authority, taken together, enable something very powerful: distributed leadership.</p> <p name="71f3"> By contrast, in the traditional hierarchy-based system, leadership is the ability to lead your team (direct reports) to positive movements on your initiatives.</p> <p name="6807"> For example, in the traditional system, the leader:</p> <ul class="post-list"> <li name="8afe" style="margin-left: 30px; margin-bottom: 12px;"> <p> Directs his or her team by watching over their work and making crucial decisions</p> </li> <li name="aa31" style="margin-left: 30px; margin-bottom: 12px;"> <p> Sets the vision and the roadmap for how the team will accomplish the vision</p> </li> <li name="168c" style="margin-left: 30px; margin-bottom: 0px;"> <p> Mentors members of the team on their path through the organization</p> </li> </ul> <p name="4096"> In the Holacracy leadership model, the leader:</p> <ul class="post-list"> <li name="50bc" style="margin-left: 30px; margin-bottom: 12px;"> <p> Pushes forward the purpose of the circle/role by enabling each member to chart a personal course</p> </li> <li name="6ed4" style="margin-left: 30px; margin-bottom: 12px;"> <p> Leads by example by &ldquo;Living Holacracy&rdquo;</p> </li> <li name="baee" style="margin-left: 30px; margin-bottom: 12px;"> <p> Seeks to understand what decisions people are making in their roles and why, initiating constructive dialogue when there is a difference of opinion</p> </li> <li name="8957" style="margin-left: 30px; margin-bottom: 0px;"> <p> Processes tensions in a manner consistent with the company&rsquo;s cultural norms (Core Values)</p> </li> </ul> </div> </div> <div class="html clearfix clear"> <p name="7aa2"> HolacracyOne refers to Holacracy as a &quot;distributed authority&quot; system, but I think it goes further. It is a system which incorporates: distributed accountability, authority, and leadership.</p> <p name="b2cc"> First, it distributes accountability. It allows each person to understand clearly who is expected to do what throughout the organization.</p> <div> <p> <img alt="" class="img-thumbnail" src="http://www.zapposinsights.com/files/accounts/zappos/assets/images/campus.jpg" style="float: right; margin-left: 25px;" /></p> <p name="4653"> After that understanding is gained, Holacracy distributes authority. The authority distributed is to make whatever decisions each role&nbsp;filler&nbsp;deems will best fulfill the accountability, or responsibilities, of each role.</p> <p name="8410"> Distribution of accountability and authority, taken together, enable something very powerful: distributed leadership.</p> <p name="71f3"> By contrast, in the traditional hierarchy-based system, leadership is the ability to lead your team (direct reports) to positive movements on your initiatives.</p> <p name="6807"> For example, in the traditional system, the leader:</p> <ul class="post-list"> <li name="8afe" style="margin-left: 30px; margin-bottom: 12px;"> <p> Directs his or her team by watching over their work and making crucial decisions</p> </li> <li name="aa31" style="margin-left: 30px; margin-bottom: 12px;"> <p> Sets the vision and the roadmap for how the team will accomplish the vision</p> </li> <li name="168c" style="margin-left: 30px; margin-bottom: 0px;"> <p> Mentors members of the team on their path through the organization</p> </li> </ul> <p name="4096"> In the Holacracy leadership model, the leader:</p> <ul class="post-list"> <li name="50bc" style="margin-left: 30px; margin-bottom: 12px;"> <p> Pushes forward the purpose of the circle/role by enabling each member to chart a personal course</p> </li> <li name="6ed4" style="margin-left: 30px; margin-bottom: 12px;"> <p> Leads by example by &ldquo;Living Holacracy&rdquo;</p> </li> <li name="baee" style="margin-left: 30px; margin-bottom: 12px;"> <p> Seeks to understand what decisions people are making in their roles and why, initiating constructive dialogue when there is a difference of opinion</p> </li> <li name="8957" style="margin-left: 30px; margin-bottom: 0px;"> <p> Processes tensions in a manner consistent with the company&rsquo;s cultural norms (Core Values)</p> </li> </ul> </div> </div> Mon, 13 Jan 2014 21:21:15 GMT http://www.zapposinsights.com/blog/item/leadership-in-holacracy Fun Ways to Promote Health and Wellness in Your Organization http://www.zapposinsights.com/blog/item/fun-ways-to-promote-health-and-wellness-in-your-organization <p class="date"> 11/07/2013 &nbsp;&nbsp;&nbsp;&nbsp; </p> <p class="date"> 11/07/2013 &nbsp;&nbsp;&nbsp;&nbsp; </p> <script type="text/javascript">var switchTo5x=true;</script> <script type="text/javascript" src="http://w.sharethis.com/button/buttons.js"></script> <script type="text/javascript">stLight.options({publisher: "cec80d9a-458b-434f-a39f-c0b9f446c13e", doNotHash: false, doNotCopy: false, hashAddressBar: false});</script> <div class="socialBar"> <span class='st_facebook_hcount' displayText='Facebook'></span> <span class='st_twitter_hcount' displayText='Tweet'></span> <span class='st_linkedin_hcount' displayText='LinkedIn'></span> <span class='st_googleplus_hcount' displayText='Google +'></span> </div> <script type="text/javascript">var switchTo5x=true;</script> <script type="text/javascript" src="http://w.sharethis.com/button/buttons.js"></script> <script type="text/javascript">stLight.options({publisher: "cec80d9a-458b-434f-a39f-c0b9f446c13e", doNotHash: false, doNotCopy: false, hashAddressBar: false});</script> <div class="socialBar"> <span class='st_facebook_hcount' displayText='Facebook'></span> <span class='st_twitter_hcount' displayText='Tweet'></span> <span class='st_linkedin_hcount' displayText='LinkedIn'></span> <span class='st_googleplus_hcount' displayText='Google +'></span> </div> <div class="summary"> <p> Taking care of your employees&#39; health and wellness plays a large part in your employees&#39; happiness and well-being. Wellness initiatives don&rsquo;t have to be boring or expensive, you can make them engaging and fun!&nbsp;&nbsp; Here are a few fun, low-cost ways to promote wellness in your company.</p> </div> <div class="summary"> <p> Taking care of your employees&#39; health and wellness plays a large part in your employees&#39; happiness and well-being. Wellness initiatives don&rsquo;t have to be boring or expensive, you can make them engaging and fun!&nbsp;&nbsp; Here are a few fun, low-cost ways to promote wellness in your company.</p> </div> <div class="html clearfix clear"> <div> <p> <strong>Stair/Step Challenges</strong>&nbsp;- Nothing beats some healthy competition to get people motivated to exercise.&nbsp; Challenging employees to a stair climbing or step competition is a fun way to get exercise on your employees&rsquo; minds.</p> <p> <strong>Endurance Event Reimbursement</strong> - Encouraging employees to participate in Fun Runs, 5ks, Half, and full marathons is great, but reimbursing them for their completion of the event is even better!&nbsp; Have your employees verify their completion of the event, and reimburse them on their next paycheck!</p> <p> <strong><img alt="" src="http://www.zapposinsights.com/files/accounts/zappos/assets/images/wellnessfair1.jpg" style="width: 400px; height: 267px; float: right; border-width: 1px; border-style: solid; border-color: #ccc; padding: 5px; margin: 5px;" />Benefit Vendor Fair</strong>&nbsp;- Inviting local gyms, health food stores, massage therapists, personal trainers, and other wellness-focused vendors to your office is a great way to promote employees to be more proactive about their health and well-being.</p> <p> <strong>Onsite Fitness Classes</strong>&nbsp;- Bringing in instructors for yoga, zumba, pilates, and other fitness classes is a great way for employees to lower their stress levels and build relationships.&nbsp; Having employees teach the classes is even better!</p> <p> <strong>Community Charity Games</strong>&nbsp;- Organizing a community flag football or basketball game is a great way to get employees active and a great way to build relationships within your organization and the community.&nbsp; Many communities also host Corporate Challenge events where companies compete against each other in several different events ranging from swimming and track &amp; field, to trampoline dodgeball and fencing.</p> <p> <strong>Wellness Points / Giveaways</strong>&nbsp;- Incentivize employees by awarding points for participating in wellness events.&nbsp; At Zappos, when employees reach specific point milestones they are awarded prizes or raffle tickets.&nbsp; Keeping a leaderboard is also a fun way of recognizing employees who are actively engaging in the events.</p> <p> <img alt="" src="http://www.zapposinsights.com/files/accounts/zappos/assets/wellnessfair2.jpg" style="width: 267px; height: 400px; float: right; border-width: 1px; border-style: solid; border-color: rgb(204, 204, 204); padding: 5px; margin: 5px;" />Here are some things Zapponians had to say about Zappos Wellness Programs.</p> <p> &quot;I&rsquo;ve done 13 endurance events this year, and I&rsquo;m signed up for 4 more, including the Zappos &frac12; of the Half marathon. My goal is to hit 20 events for the year, and I&rsquo;m on track to hit that goal. Last year I only did 3 or 4 events total, so this has definitely encouraged me to participate in more events, even mud runs and obstacle courses that I probably wouldn&rsquo;t have signed up for without having this benefit. I even earned a sweet Z&rsquo;Endurance running jacket after I did 10 events!&quot;</p> <p> &quot;The event reimbursement program encourages employees to sign up for endurance events, and then you start to hear people talking about the event around the office and on social media.&nbsp; I saw an email from the group who was organizing teams for the Ragnar Relay because a couple people had dropped out.&nbsp; I thought it would be a fun way to meet new people from around the company and hang out with them outside of work.&quot;</p> <p> &quot;The wellness fair was a great way to learn about health services in the area, and the body composition test really opened my eyes and motivated me to start taking more care of myself.&quot;</p> <p> &nbsp;Have you worked for a company that has great wellness programs?&nbsp; Do you have great ideas about health and wellness?&nbsp; Share them in the comment below!</p> </div> </div> <div class="html clearfix clear"> <div> <p> <strong>Stair/Step Challenges</strong>&nbsp;- Nothing beats some healthy competition to get people motivated to exercise.&nbsp; Challenging employees to a stair climbing or step competition is a fun way to get exercise on your employees&rsquo; minds.</p> <p> <strong>Endurance Event Reimbursement</strong> - Encouraging employees to participate in Fun Runs, 5ks, Half, and full marathons is great, but reimbursing them for their completion of the event is even better!&nbsp; Have your employees verify their completion of the event, and reimburse them on their next paycheck!</p> <p> <strong><img alt="" src="http://www.zapposinsights.com/files/accounts/zappos/assets/images/wellnessfair1.jpg" style="width: 400px; height: 267px; float: right; border-width: 1px; border-style: solid; border-color: #ccc; padding: 5px; margin: 5px;" />Benefit Vendor Fair</strong>&nbsp;- Inviting local gyms, health food stores, massage therapists, personal trainers, and other wellness-focused vendors to your office is a great way to promote employees to be more proactive about their health and well-being.</p> <p> <strong>Onsite Fitness Classes</strong>&nbsp;- Bringing in instructors for yoga, zumba, pilates, and other fitness classes is a great way for employees to lower their stress levels and build relationships.&nbsp; Having employees teach the classes is even better!</p> <p> <strong>Community Charity Games</strong>&nbsp;- Organizing a community flag football or basketball game is a great way to get employees active and a great way to build relationships within your organization and the community.&nbsp; Many communities also host Corporate Challenge events where companies compete against each other in several different events ranging from swimming and track &amp; field, to trampoline dodgeball and fencing.</p> <p> <strong>Wellness Points / Giveaways</strong>&nbsp;- Incentivize employees by awarding points for participating in wellness events.&nbsp; At Zappos, when employees reach specific point milestones they are awarded prizes or raffle tickets.&nbsp; Keeping a leaderboard is also a fun way of recognizing employees who are actively engaging in the events.</p> <p> <img alt="" src="http://www.zapposinsights.com/files/accounts/zappos/assets/wellnessfair2.jpg" style="width: 267px; height: 400px; float: right; border-width: 1px; border-style: solid; border-color: rgb(204, 204, 204); padding: 5px; margin: 5px;" />Here are some things Zapponians had to say about Zappos Wellness Programs.</p> <p> &quot;I&rsquo;ve done 13 endurance events this year, and I&rsquo;m signed up for 4 more, including the Zappos &frac12; of the Half marathon. My goal is to hit 20 events for the year, and I&rsquo;m on track to hit that goal. Last year I only did 3 or 4 events total, so this has definitely encouraged me to participate in more events, even mud runs and obstacle courses that I probably wouldn&rsquo;t have signed up for without having this benefit. I even earned a sweet Z&rsquo;Endurance running jacket after I did 10 events!&quot;</p> <p> &quot;The event reimbursement program encourages employees to sign up for endurance events, and then you start to hear people talking about the event around the office and on social media.&nbsp; I saw an email from the group who was organizing teams for the Ragnar Relay because a couple people had dropped out.&nbsp; I thought it would be a fun way to meet new people from around the company and hang out with them outside of work.&quot;</p> <p> &quot;The wellness fair was a great way to learn about health services in the area, and the body composition test really opened my eyes and motivated me to start taking more care of myself.&quot;</p> <p> &nbsp;Have you worked for a company that has great wellness programs?&nbsp; Do you have great ideas about health and wellness?&nbsp; Share them in the comment below!</p> </div> </div> Thu, 07 Nov 2013 05:00:00 GMT http://www.zapposinsights.com/blog/item/fun-ways-to-promote-health-and-wellness-in-your-organization 6 Ways to Build Employee Engagement and Relationships in your Company http://www.zapposinsights.com/blog/item/6-ways-to-build-employee-engagement-and-relationships-in-your-company <p class="date"> 09/30/2013 &nbsp;&nbsp;&nbsp;&nbsp; </p> <p class="date"> 09/30/2013 &nbsp;&nbsp;&nbsp;&nbsp; </p> <script type="text/javascript">var switchTo5x=true;</script> <script type="text/javascript" src="http://w.sharethis.com/button/buttons.js"></script> <script type="text/javascript">stLight.options({publisher: "cec80d9a-458b-434f-a39f-c0b9f446c13e", doNotHash: false, doNotCopy: false, hashAddressBar: false});</script> <div class="socialBar"> <span class='st_facebook_hcount' displayText='Facebook'></span> <span class='st_twitter_hcount' displayText='Tweet'></span> <span class='st_linkedin_hcount' displayText='LinkedIn'></span> <span class='st_googleplus_hcount' displayText='Google +'></span> </div> <script type="text/javascript">var switchTo5x=true;</script> <script type="text/javascript" src="http://w.sharethis.com/button/buttons.js"></script> <script type="text/javascript">stLight.options({publisher: "cec80d9a-458b-434f-a39f-c0b9f446c13e", doNotHash: false, doNotCopy: false, hashAddressBar: false});</script> <div class="socialBar"> <span class='st_facebook_hcount' displayText='Facebook'></span> <span class='st_twitter_hcount' displayText='Tweet'></span> <span class='st_linkedin_hcount' displayText='LinkedIn'></span> <span class='st_googleplus_hcount' displayText='Google +'></span> </div> <div class="summary"> <p> At Zappos we strive to develop quality relationships and engage team members. &nbsp;Building strong relationships makes communication easier, and increases collaboration and productivity. In this article we share 6 ways we build relationships and engage employees at Zappos.</p> </div> <div class="summary"> <p> At Zappos we strive to develop quality relationships and engage team members. &nbsp;Building strong relationships makes communication easier, and increases collaboration and productivity. In this article we share 6 ways we build relationships and engage employees at Zappos.</p> </div> <div class="html clearfix clear"> <div> <h2> 1.) &nbsp;Coworker Bonus Program</h2> <p> <img alt="Coworker Bonus Program" src="http://www.zapposinsights.com/files/accounts/zappos/assets/images/photos/coworkerbonus.JPG" style="width: 400px; height: 267px; float: right; padding: 5px; border: 1px solid rgb(204, 204, 204); margin-left: 10px;" />Has a coworker gone above and beyond to help you get your work done, jumped your car when your battery died, or just been amazingly awesome?&nbsp; What better way to recognize them with a little extra cash on their paycheck. &nbsp;At Zappos, we offer a coworker bonus program that allows employees to award an extra $50 to a coworker each month for really WOWing their socks off. &nbsp;</p> <div> <h2> 2.)&nbsp;&nbsp;Grant-a-Wish Program</h2> <p>Have you ever wanted to learn how to play guitar, ride a motorcycle, or go skydiving?&nbsp; Setting up a Grant-a-Wish program that allows employees to submit and grant wishes is a great way to build a team and family spirit in your company.&nbsp; &nbsp;In addition to employees granting wishes, Zappos as a company grants wishes. One of the most inspiring wishes granted was for an employee who wanted to become an American citizen, but was unable to afford the citizenship program.&nbsp; Zappos granted his wish and he went on to become a US citizen.</p> <p> <img alt="Zollars" src="http://www.zapposinsights.com/files/accounts/zappos/assets/images/photos/zollars.JPG" style="font-size: 16px; width: 400px; height: 267px; padding: 5px; border: 1px solid rgb(204, 204, 204); float: right; margin-left: 10px;" /></p> <h2> 3.) &nbsp;Zappos $$$</h2> <p>At Zappos, our employees go crazy for &ldquo;Zollars&rdquo;, the currency of Zappos employees. &nbsp;You have to earn your Zollars and they are used as a way to recognize employees for times when a co-worker or manager feels they&rsquo;ve gone above and beyond. &nbsp;Employees can spend their Zollars on Zappos branded swag such as sweatshirts, glasses, and sun shades or they can buy movie tickets, donate them for a charitable donation, or enter them into a raffle for bigger prizes.&nbsp; Zollars are a great way to reward coworkers for a job well done.</p> <h2> 4.)&nbsp;&nbsp;&nbsp; Shadow Sessions</h2> <p>The Zappos family consists of several departments, the Customer Loyalty Team, Merchandising, Content, Technology, Human Resources, and Finance to&nbsp; name a few.&nbsp; A great way to build relationships across your company is to allow employees to &ldquo;shadow&rdquo; an employee for a few hours to gain an understanding of what they do on a day-to-day basis.&nbsp; Not only does this allow employees to learn the ins and outs of the company, but build working relationships with people in other departments.</p> <h2> 5.) &nbsp;New Hire Scavenger Hunt</h2> <p>All employees at Zappos are required to go through our month-long new hire training.&nbsp; At the end of the training they are assigned challenges to locate employees around the company.&nbsp; For example, find someone with a Zappos shirt on and find out how long they have been at the company, or find who schedules training classes and take a picture with them, and find the longest tenured employee in the finance department.</p> <h2> 6.) &nbsp;Apprenticeships</h2> <p>At Zappos we pride ourselves in promoting and hiring within the company.&nbsp; One way we encourage growth and learning is through our apprenticeship program.&nbsp; Employees can apply to become a Z&rsquo;apprentice (we put Z in front of everything) even in an area where they may not have previous experience/skills. It allows the employee to check out a new career path and a hiring manager to see if the employee has the right potential to fit the role and team. When a person is selected for a Z&rsquo;apprenticeship, they have a 90-day tenure in the role.&nbsp; After the 90 days, a mutual decision is made regarding whether or not the person is right for the position.&nbsp; If they are, they become a full-time member of the team.&nbsp; If they are not the right fit for the position, they are able to return to their previous position and department.&nbsp;</p> </div> </div> </div> <div class="html clearfix clear"> <div> <h2> 1.) &nbsp;Coworker Bonus Program</h2> <p> <img alt="Coworker Bonus Program" src="http://www.zapposinsights.com/files/accounts/zappos/assets/images/photos/coworkerbonus.JPG" style="width: 400px; height: 267px; float: right; padding: 5px; border: 1px solid rgb(204, 204, 204); margin-left: 10px;" />Has a coworker gone above and beyond to help you get your work done, jumped your car when your battery died, or just been amazingly awesome?&nbsp; What better way to recognize them with a little extra cash on their paycheck. &nbsp;At Zappos, we offer a coworker bonus program that allows employees to award an extra $50 to a coworker each month for really WOWing their socks off. &nbsp;</p> <div> <h2> 2.)&nbsp;&nbsp;Grant-a-Wish Program</h2> <p>Have you ever wanted to learn how to play guitar, ride a motorcycle, or go skydiving?&nbsp; Setting up a Grant-a-Wish program that allows employees to submit and grant wishes is a great way to build a team and family spirit in your company.&nbsp; &nbsp;In addition to employees granting wishes, Zappos as a company grants wishes. One of the most inspiring wishes granted was for an employee who wanted to become an American citizen, but was unable to afford the citizenship program.&nbsp; Zappos granted his wish and he went on to become a US citizen.</p> <p> <img alt="Zollars" src="http://www.zapposinsights.com/files/accounts/zappos/assets/images/photos/zollars.JPG" style="font-size: 16px; width: 400px; height: 267px; padding: 5px; border: 1px solid rgb(204, 204, 204); float: right; margin-left: 10px;" /></p> <h2> 3.) &nbsp;Zappos $$$</h2> <p>At Zappos, our employees go crazy for &ldquo;Zollars&rdquo;, the currency of Zappos employees. &nbsp;You have to earn your Zollars and they are used as a way to recognize employees for times when a co-worker or manager feels they&rsquo;ve gone above and beyond. &nbsp;Employees can spend their Zollars on Zappos branded swag such as sweatshirts, glasses, and sun shades or they can buy movie tickets, donate them for a charitable donation, or enter them into a raffle for bigger prizes.&nbsp; Zollars are a great way to reward coworkers for a job well done.</p> <h2> 4.)&nbsp;&nbsp;&nbsp; Shadow Sessions</h2> <p>The Zappos family consists of several departments, the Customer Loyalty Team, Merchandising, Content, Technology, Human Resources, and Finance to&nbsp; name a few.&nbsp; A great way to build relationships across your company is to allow employees to &ldquo;shadow&rdquo; an employee for a few hours to gain an understanding of what they do on a day-to-day basis.&nbsp; Not only does this allow employees to learn the ins and outs of the company, but build working relationships with people in other departments.</p> <h2> 5.) &nbsp;New Hire Scavenger Hunt</h2> <p>All employees at Zappos are required to go through our month-long new hire training.&nbsp; At the end of the training they are assigned challenges to locate employees around the company.&nbsp; For example, find someone with a Zappos shirt on and find out how long they have been at the company, or find who schedules training classes and take a picture with them, and find the longest tenured employee in the finance department.</p> <h2> 6.) &nbsp;Apprenticeships</h2> <p>At Zappos we pride ourselves in promoting and hiring within the company.&nbsp; One way we encourage growth and learning is through our apprenticeship program.&nbsp; Employees can apply to become a Z&rsquo;apprentice (we put Z in front of everything) even in an area where they may not have previous experience/skills. It allows the employee to check out a new career path and a hiring manager to see if the employee has the right potential to fit the role and team. When a person is selected for a Z&rsquo;apprenticeship, they have a 90-day tenure in the role.&nbsp; After the 90 days, a mutual decision is made regarding whether or not the person is right for the position.&nbsp; If they are, they become a full-time member of the team.&nbsp; If they are not the right fit for the position, they are able to return to their previous position and department.&nbsp;</p> </div> </div> </div> Mon, 30 Sep 2013 05:00:00 GMT http://www.zapposinsights.com/blog/item/6-ways-to-build-employee-engagement-and-relationships-in-your-company Motivation is Not the Answer http://www.zapposinsights.com/blog/item/motivation-is-not-the-answer <p class="date"> 12/17/2012 &nbsp;&nbsp;&nbsp;&nbsp; </p> <p class="date"> 12/17/2012 &nbsp;&nbsp;&nbsp;&nbsp; </p> <div class="summary"> <p>My high school history teacher told me that nothing happens without inspiration. That deep down, when someone comes up with an idea, it&rsquo;s because they were inspired. If that statement is true, then it may also be true that the key to motivating ourselves is to find out what inspires us.&nbsp;</p> </div> <div class="summary"> <p>My high school history teacher told me that nothing happens without inspiration. That deep down, when someone comes up with an idea, it&rsquo;s because they were inspired. If that statement is true, then it may also be true that the key to motivating ourselves is to find out what inspires us.&nbsp;</p> </div> <div class="html clearfix clear"> <div> <p>It constantly amazes me how many people I meet who say they want more information on how to <em>motivate </em>their team members. I believe that motivation is necessary; however, when I feel that I need to motivate myself, it&rsquo;s usually to do something that I really didn&rsquo;t want to do in the first place. It may seem that motivation is a good thing, and it is, if it&rsquo;s coming from the right place.</p> <p>When we feel that we need to motivate our team members, is it for the same purpose of getting them to do something they don&rsquo;t want to do, or that they don&rsquo;t believe in? Team members should not be motivated to perform for the fact that if they don&rsquo;t something bad will happen. Team members should be motivated to perform because they believe that what they are doing has a purpose. On the flip side, when team members are inspired, they will waste no time finding out what they need to accomplish the goal. Motivation is very short-lived, which is why people constantly seek it. Inspiration is timeless.</p> <p>In the workplace, motivation is usually extrinsic. People are motivated for the hopes of a promotion, raise, or recognition. Inspiration in the workplace is something that every successful company has, and needs. The word <em>inspiration</em> means to be in spirit. When you are inspired, you are tuned in to that idea with your entire being.</p> <p>Take Steve Jobs for example. Apple is one of the largest tech companies in the world. Steve Jobs was known for motivating his people, but he also inspired them in a way that very few others have. His team members believed in him and the company&rsquo;s mission so much that they have been able to create a multibillion-dollar business with selling only a handful of actual products. When you think about it, Apple sells a phone, an MP3 player, two types of laptops, and three types of desktops. Of course, each product comes with various add-ons, but they really don&rsquo;t have the selection that other electronics companies have.</p> <p>So how can it be that Apple is so successful with such a limited product inventory? The answer isn&rsquo;t just inspiration, but it does have a lot to do with it. The idea of creating the very best products in the world is an inspiring idea. Even though consumers may not think that Apple products are the very best in the world, Apple employees most certainly do. The company&rsquo;s goal was not to be filthy rich, and create products that are designed to break and wear down to get constant re-buys. The idea was simply to be the best.</p> <p> At Zappos, we want team members to get their motivation from the inspiration of the higher purpose of the company. We want people to believe in the idea of living and delivering WOW. That&rsquo;s what inspires us and, in turn, motivates us to constantly try new things and be as innovative as we can. We want the Core Values to breathe inspiration into our team members.</p> <p>At the Zappos Family All Hands meetings there are usually guest speakers. Some have spoken at TED talks, some are seasoned presenters, and some are just getting their careers started. The one thing that all of the presenters have in common is a very inspiring message. More often than not, the days that follow the All Hands are spent reliving the meeting and discussing what we thought of the speakers and how we can implement some of what we have been told into our everyday lives. That&rsquo;s the power of inspiration. To have a large group of people start brainstorming on new ways to be innovative and efficient. Not because the CEO came out and gave a stereotypical &ldquo;half-time pep talk,&rdquo; but because a complete stranger stood in front of the company and made everyone in the room believe in what he/she is doing.&nbsp;</p> </div> </div> <div class="html clearfix clear"> <div> <p>It constantly amazes me how many people I meet who say they want more information on how to <em>motivate </em>their team members. I believe that motivation is necessary; however, when I feel that I need to motivate myself, it&rsquo;s usually to do something that I really didn&rsquo;t want to do in the first place. It may seem that motivation is a good thing, and it is, if it&rsquo;s coming from the right place.</p> <p>When we feel that we need to motivate our team members, is it for the same purpose of getting them to do something they don&rsquo;t want to do, or that they don&rsquo;t believe in? Team members should not be motivated to perform for the fact that if they don&rsquo;t something bad will happen. Team members should be motivated to perform because they believe that what they are doing has a purpose. On the flip side, when team members are inspired, they will waste no time finding out what they need to accomplish the goal. Motivation is very short-lived, which is why people constantly seek it. Inspiration is timeless.</p> <p>In the workplace, motivation is usually extrinsic. People are motivated for the hopes of a promotion, raise, or recognition. Inspiration in the workplace is something that every successful company has, and needs. The word <em>inspiration</em> means to be in spirit. When you are inspired, you are tuned in to that idea with your entire being.</p> <p>Take Steve Jobs for example. Apple is one of the largest tech companies in the world. Steve Jobs was known for motivating his people, but he also inspired them in a way that very few others have. His team members believed in him and the company&rsquo;s mission so much that they have been able to create a multibillion-dollar business with selling only a handful of actual products. When you think about it, Apple sells a phone, an MP3 player, two types of laptops, and three types of desktops. Of course, each product comes with various add-ons, but they really don&rsquo;t have the selection that other electronics companies have.</p> <p>So how can it be that Apple is so successful with such a limited product inventory? The answer isn&rsquo;t just inspiration, but it does have a lot to do with it. The idea of creating the very best products in the world is an inspiring idea. Even though consumers may not think that Apple products are the very best in the world, Apple employees most certainly do. The company&rsquo;s goal was not to be filthy rich, and create products that are designed to break and wear down to get constant re-buys. The idea was simply to be the best.</p> <p> At Zappos, we want team members to get their motivation from the inspiration of the higher purpose of the company. We want people to believe in the idea of living and delivering WOW. That&rsquo;s what inspires us and, in turn, motivates us to constantly try new things and be as innovative as we can. We want the Core Values to breathe inspiration into our team members.</p> <p>At the Zappos Family All Hands meetings there are usually guest speakers. Some have spoken at TED talks, some are seasoned presenters, and some are just getting their careers started. The one thing that all of the presenters have in common is a very inspiring message. More often than not, the days that follow the All Hands are spent reliving the meeting and discussing what we thought of the speakers and how we can implement some of what we have been told into our everyday lives. That&rsquo;s the power of inspiration. To have a large group of people start brainstorming on new ways to be innovative and efficient. Not because the CEO came out and gave a stereotypical &ldquo;half-time pep talk,&rdquo; but because a complete stranger stood in front of the company and made everyone in the room believe in what he/she is doing.&nbsp;</p> </div> </div> <script type="text/javascript">var switchTo5x=true;</script> <script type="text/javascript" src="http://w.sharethis.com/button/buttons.js"></script> <script type="text/javascript">stLight.options({publisher: "cec80d9a-458b-434f-a39f-c0b9f446c13e", doNotHash: false, doNotCopy: false, hashAddressBar: false});</script> <div class="socialBar"> <span class='st_facebook_hcount' displayText='Facebook'></span> <span class='st_twitter_hcount' displayText='Tweet'></span> <span class='st_linkedin_hcount' displayText='LinkedIn'></span> <span class='st_googleplus_hcount' displayText='Google +'></span> </div> <script type="text/javascript">var switchTo5x=true;</script> <script type="text/javascript" src="http://w.sharethis.com/button/buttons.js"></script> <script type="text/javascript">stLight.options({publisher: "cec80d9a-458b-434f-a39f-c0b9f446c13e", doNotHash: false, doNotCopy: false, hashAddressBar: false});</script> <div class="socialBar"> <span class='st_facebook_hcount' displayText='Facebook'></span> <span class='st_twitter_hcount' displayText='Tweet'></span> <span class='st_linkedin_hcount' displayText='LinkedIn'></span> <span class='st_googleplus_hcount' displayText='Google +'></span> </div> Mon, 17 Dec 2012 18:37:00 GMT http://www.zapposinsights.com/blog/item/motivation-is-not-the-answer Holiday Helpers 2012 http://www.zapposinsights.com/blog/item/holiday-helpers-2012 <p class="date"> 12/11/2012 &nbsp;&nbsp;&nbsp;&nbsp; </p> <p class="date"> 12/11/2012 &nbsp;&nbsp;&nbsp;&nbsp; </p> <div class="summary"> <p style="color: rgb(51, 51, 50); font-family: freight-text-pro, Georgia, Cambria, 'Times New Roman', Times, serif; font-size: 17.77777862548828px; letter-spacing: 0.1599999964237213px; line-height: 33px;"> It&#39;s that time of year again when the team members of the Zappos Family really band together to show what the Core Values; &quot;Deliver WOW Through Service&quot;, and &quot;Build A Positive Team and Family Spirit&quot; really mean. We would like to introduce you to some of the team members serving up the WOW this holiday season. Enjoy!</p> </div> <div class="summary"> <p style="color: rgb(51, 51, 50); font-family: freight-text-pro, Georgia, Cambria, 'Times New Roman', Times, serif; font-size: 17.77777862548828px; letter-spacing: 0.1599999964237213px; line-height: 33px;"> It&#39;s that time of year again when the team members of the Zappos Family really band together to show what the Core Values; &quot;Deliver WOW Through Service&quot;, and &quot;Build A Positive Team and Family Spirit&quot; really mean. We would like to introduce you to some of the team members serving up the WOW this holiday season. Enjoy!</p> </div> <div class="html clearfix clear"> <p> <iframe allowfullscreen="" frameborder="0" height="281" mozallowfullscreen="" src="http://player.vimeo.com/video/55392282" webkitallowfullscreen="" width="500"></iframe></p> </div> <div class="html clearfix clear"> <p> <iframe allowfullscreen="" frameborder="0" height="281" mozallowfullscreen="" src="http://player.vimeo.com/video/55392282" webkitallowfullscreen="" width="500"></iframe></p> </div> <script type="text/javascript">var switchTo5x=true;</script> <script type="text/javascript" src="http://w.sharethis.com/button/buttons.js"></script> <script type="text/javascript">stLight.options({publisher: "cec80d9a-458b-434f-a39f-c0b9f446c13e", doNotHash: false, doNotCopy: false, hashAddressBar: false});</script> <div class="socialBar"> <span class='st_facebook_hcount' displayText='Facebook'></span> <span class='st_twitter_hcount' displayText='Tweet'></span> <span class='st_linkedin_hcount' displayText='LinkedIn'></span> <span class='st_googleplus_hcount' displayText='Google +'></span> </div> <script type="text/javascript">var switchTo5x=true;</script> <script type="text/javascript" src="http://w.sharethis.com/button/buttons.js"></script> <script type="text/javascript">stLight.options({publisher: "cec80d9a-458b-434f-a39f-c0b9f446c13e", doNotHash: false, doNotCopy: false, hashAddressBar: false});</script> <div class="socialBar"> <span class='st_facebook_hcount' displayText='Facebook'></span> <span class='st_twitter_hcount' displayText='Tweet'></span> <span class='st_linkedin_hcount' displayText='LinkedIn'></span> <span class='st_googleplus_hcount' displayText='Google +'></span> </div> Tue, 11 Dec 2012 21:06:48 GMT http://www.zapposinsights.com/blog/item/holiday-helpers-2012 The Importance of Core Values http://www.zapposinsights.com/blog/item/the-importance-of-core-values <p class="date"> 12/10/2012 &nbsp;&nbsp;&nbsp;&nbsp; </p> <p class="date"> 12/10/2012 &nbsp;&nbsp;&nbsp;&nbsp; </p> <div class="summary"> <p> The Zappos Family Core Values are the benchmark for everything that we do as a company. We hire and fire based on them, and every decision made will have the Core Values in mind. It&rsquo;s who we are; not just as employees but as people.</p> <p> I came across this video of Steve Jobs, and wanted to share it because I believe the point he makes is so important.</p> </div> <div class="summary"> <p> The Zappos Family Core Values are the benchmark for everything that we do as a company. We hire and fire based on them, and every decision made will have the Core Values in mind. It&rsquo;s who we are; not just as employees but as people.</p> <p> I came across this video of Steve Jobs, and wanted to share it because I believe the point he makes is so important.</p> </div> <div class="html clearfix clear"> <p> <iframe allowfullscreen="" frameborder="0" height="315" src="http://www.youtube.com/embed/5mKxekNhMqY" width="560"></iframe></p> </div> <div class="html clearfix clear"> <p> <iframe allowfullscreen="" frameborder="0" height="315" src="http://www.youtube.com/embed/5mKxekNhMqY" width="560"></iframe></p> </div> <script type="text/javascript">var switchTo5x=true;</script> <script type="text/javascript" src="http://w.sharethis.com/button/buttons.js"></script> <script type="text/javascript">stLight.options({publisher: "cec80d9a-458b-434f-a39f-c0b9f446c13e", doNotHash: false, doNotCopy: false, hashAddressBar: false});</script> <div class="socialBar"> <span class='st_facebook_hcount' displayText='Facebook'></span> <span class='st_twitter_hcount' displayText='Tweet'></span> <span class='st_linkedin_hcount' displayText='LinkedIn'></span> <span class='st_googleplus_hcount' displayText='Google +'></span> </div> <script type="text/javascript">var switchTo5x=true;</script> <script type="text/javascript" src="http://w.sharethis.com/button/buttons.js"></script> <script type="text/javascript">stLight.options({publisher: "cec80d9a-458b-434f-a39f-c0b9f446c13e", doNotHash: false, doNotCopy: false, hashAddressBar: false});</script> <div class="socialBar"> <span class='st_facebook_hcount' displayText='Facebook'></span> <span class='st_twitter_hcount' displayText='Tweet'></span> <span class='st_linkedin_hcount' displayText='LinkedIn'></span> <span class='st_googleplus_hcount' displayText='Google +'></span> </div> Mon, 10 Dec 2012 22:44:26 GMT http://www.zapposinsights.com/blog/item/the-importance-of-core-values What Does It Mean To Be a Guardian of Culture http://www.zapposinsights.com/blog/item/what-does-it-mean-to-be-a-guardian-of-culture <p class="date"> 12/07/2012 &nbsp;&nbsp;&nbsp;&nbsp; </p> <p class="date"> 12/07/2012 &nbsp;&nbsp;&nbsp;&nbsp; </p> <div class="summary"> <p> Check out this quick video of our Zapponians explaining what it means to be a guardian of culture!</p> </div> <div class="summary"> <p> Check out this quick video of our Zapponians explaining what it means to be a guardian of culture!</p> </div> <div class="html clearfix clear"> <p> <iframe allowfullscreen="" frameborder="0" height="281" mozallowfullscreen="" src="http://player.vimeo.com/video/55117344" webkitallowfullscreen="" width="500"></iframe></p> </div> <div class="html clearfix clear"> <p> <iframe allowfullscreen="" frameborder="0" height="281" mozallowfullscreen="" src="http://player.vimeo.com/video/55117344" webkitallowfullscreen="" width="500"></iframe></p> </div> <script type="text/javascript">var switchTo5x=true;</script> <script type="text/javascript" src="http://w.sharethis.com/button/buttons.js"></script> <script type="text/javascript">stLight.options({publisher: "cec80d9a-458b-434f-a39f-c0b9f446c13e", doNotHash: false, doNotCopy: false, hashAddressBar: false});</script> <div class="socialBar"> <span class='st_facebook_hcount' displayText='Facebook'></span> <span class='st_twitter_hcount' displayText='Tweet'></span> <span class='st_linkedin_hcount' displayText='LinkedIn'></span> <span class='st_googleplus_hcount' displayText='Google +'></span> </div> <script type="text/javascript">var switchTo5x=true;</script> <script type="text/javascript" src="http://w.sharethis.com/button/buttons.js"></script> <script type="text/javascript">stLight.options({publisher: "cec80d9a-458b-434f-a39f-c0b9f446c13e", doNotHash: false, doNotCopy: false, hashAddressBar: false});</script> <div class="socialBar"> <span class='st_facebook_hcount' displayText='Facebook'></span> <span class='st_twitter_hcount' displayText='Tweet'></span> <span class='st_linkedin_hcount' displayText='LinkedIn'></span> <span class='st_googleplus_hcount' displayText='Google +'></span> </div> Fri, 07 Dec 2012 18:40:24 GMT http://www.zapposinsights.com/blog/item/what-does-it-mean-to-be-a-guardian-of-culture Five Tips To Take Your Calls From Good To Great http://www.zapposinsights.com/blog/item/five-tips-to-take-your-calls-from-good-to-great <p class="date"> 12/05/2012 &nbsp;&nbsp;&nbsp;&nbsp; </p> <p class="date"> 12/05/2012 &nbsp;&nbsp;&nbsp;&nbsp; </p> <div class="summary"> <p> All of us have felt that chill go up our spines when we realize that we have to call the customer service department for support or answers. Wouldn&rsquo;t it be great if we could pick up the phone and know that we would have a friendly conversation with the person on the other end?</p> </div> <div class="summary"> <p> All of us have felt that chill go up our spines when we realize that we have to call the customer service department for support or answers. Wouldn&rsquo;t it be great if we could pick up the phone and know that we would have a friendly conversation with the person on the other end?</p> </div> <div class="html clearfix clear"> <p> Here are five tips for customer service representatives that can transform calls from good to great.</p> <p> <strong>Answer the phone with a smile</strong></p> <p> It may sound corny and funny, but it works. When people smile they have a natural tone that is inviting and friendly. I know that when I call an 800 number I can&rsquo;t stand it when people answering the phones sound like they hate their jobs. I immediately think that they really don&rsquo;t care about helping me. Answering the phone with a smile can change the whole dynamic of the call from the get-go.</p> <p> <strong>Use the customer&rsquo;s first name</strong></p> <p> Have you ever spoken to a customer service representative who used your first name throughout the call? How&rsquo;d it make you feel? Here at Zappos we have found that we can create a more <em>personal emotional connection</em> by using the customer&rsquo;s first name. Typically friends and family members don&rsquo;t call each other <em>Sir, Mrs. Mr. etc.</em>, so when we call our customers by their first names it has the potential to create a temporary friendship over the phone.</p> <p> <strong>Fill the dead air &nbsp;</strong></p> <p> Dead air can kill any chance of making a connection or even a good experience with a customer. It is so awkward, and when dead air happens nobody quite knows what to say. The customer is patiently waiting for an answer or a response while the team member is typing away. This is an opportunity to have friendly conversations with customers. Just asking someone how his/her day is going or how the weather is can take the call from good to great and give the customer that warm and fuzzy feeling knowing that the rep they are speaking with actually cares about the situation.</p> <p> <strong>Ask permission</strong></p> <p> One of the things that I cannot stand is when a customer service rep says, &ldquo;hold please&rdquo; and places me on hold before I have the opportunity to say anything. By asking the customer&rsquo;s permission to place the call on hold, we help the customer feel in control of the call, and the majority of customers will be happy to oblige. Then, to take it to the next level, thank the customer for waiting upon returning to the call.</p> <p> <strong>Offer additional assistance</strong></p> <p> A great way to end a call is to offer additional assistance. By offering additional assistance, reps allow the customer to end the call. Additionally, this gives the customer the chance to address any other issues. Plus, it&rsquo;s a nice thing to do!</p> <p> All in all, the best way to take calls from good to great is to be courteous and polite.&nbsp;</p> </div> <div class="html clearfix clear"> <p> Here are five tips for customer service representatives that can transform calls from good to great.</p> <p> <strong>Answer the phone with a smile</strong></p> <p> It may sound corny and funny, but it works. When people smile they have a natural tone that is inviting and friendly. I know that when I call an 800 number I can&rsquo;t stand it when people answering the phones sound like they hate their jobs. I immediately think that they really don&rsquo;t care about helping me. Answering the phone with a smile can change the whole dynamic of the call from the get-go.</p> <p> <strong>Use the customer&rsquo;s first name</strong></p> <p> Have you ever spoken to a customer service representative who used your first name throughout the call? How&rsquo;d it make you feel? Here at Zappos we have found that we can create a more <em>personal emotional connection</em> by using the customer&rsquo;s first name. Typically friends and family members don&rsquo;t call each other <em>Sir, Mrs. Mr. etc.</em>, so when we call our customers by their first names it has the potential to create a temporary friendship over the phone.</p> <p> <strong>Fill the dead air &nbsp;</strong></p> <p> Dead air can kill any chance of making a connection or even a good experience with a customer. It is so awkward, and when dead air happens nobody quite knows what to say. The customer is patiently waiting for an answer or a response while the team member is typing away. This is an opportunity to have friendly conversations with customers. Just asking someone how his/her day is going or how the weather is can take the call from good to great and give the customer that warm and fuzzy feeling knowing that the rep they are speaking with actually cares about the situation.</p> <p> <strong>Ask permission</strong></p> <p> One of the things that I cannot stand is when a customer service rep says, &ldquo;hold please&rdquo; and places me on hold before I have the opportunity to say anything. By asking the customer&rsquo;s permission to place the call on hold, we help the customer feel in control of the call, and the majority of customers will be happy to oblige. Then, to take it to the next level, thank the customer for waiting upon returning to the call.</p> <p> <strong>Offer additional assistance</strong></p> <p> A great way to end a call is to offer additional assistance. By offering additional assistance, reps allow the customer to end the call. Additionally, this gives the customer the chance to address any other issues. Plus, it&rsquo;s a nice thing to do!</p> <p> All in all, the best way to take calls from good to great is to be courteous and polite.&nbsp;</p> </div> <script type="text/javascript">var switchTo5x=true;</script> <script type="text/javascript" src="http://w.sharethis.com/button/buttons.js"></script> <script type="text/javascript">stLight.options({publisher: "cec80d9a-458b-434f-a39f-c0b9f446c13e", doNotHash: false, doNotCopy: false, hashAddressBar: false});</script> <div class="socialBar"> <span class='st_facebook_hcount' displayText='Facebook'></span> <span class='st_twitter_hcount' displayText='Tweet'></span> <span class='st_linkedin_hcount' displayText='LinkedIn'></span> <span class='st_googleplus_hcount' displayText='Google +'></span> </div> <script type="text/javascript">var switchTo5x=true;</script> <script type="text/javascript" src="http://w.sharethis.com/button/buttons.js"></script> <script type="text/javascript">stLight.options({publisher: "cec80d9a-458b-434f-a39f-c0b9f446c13e", doNotHash: false, doNotCopy: false, hashAddressBar: false});</script> <div class="socialBar"> <span class='st_facebook_hcount' displayText='Facebook'></span> <span class='st_twitter_hcount' displayText='Tweet'></span> <span class='st_linkedin_hcount' displayText='LinkedIn'></span> <span class='st_googleplus_hcount' displayText='Google +'></span> </div> Wed, 05 Dec 2012 22:55:24 GMT http://www.zapposinsights.com/blog/item/five-tips-to-take-your-calls-from-good-to-great