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Welcome to Zappos Insights – The Zappos Business School. To those who have never been here, Zappos Insights is our way of sharing all of our knowledge on how to create a strong company culture. While the media has focused on our customer service, our brand, and our growth, the real secret is our culture.

We’ve created this site to share our new offerings, and blog about our developments and success stories. It’s our hope that you’ll become a part of the Zappos family and join us on our journey to create a world where everyone loves going to work. (And if you don’t believe that’s even possible, we’re here to help with that, too).

Whether you join us for a tour, our training, or join our community, or just want to ask some questions, we’d love to hear from you. Thank you for stopping by and make sure to get our free Culture Book before you go.

Category : Announcements

4 Responses to “Welcome to Zappos Insights”


Louise Andrew May 27, 2010
George Valdez January 20, 2010

I ‘ve received a few questions from my independent retailers,

1. What is the percentage of returns you received last year?
2. From those returns, what’s the percentage between refunds and exchanges?
3. How much money did you spend on shipping last year because of the free shipping you offer in sales and exchanges?

Thank you,
George

Robert January 12, 2010

Hi Morton! Our courses are all about company culture, service, HR, recruiting, leadership and management. So no, we do not cover software for inventory.

morton January 10, 2010

do your courses also teach one about software to control inventory….and software to monitor packers performance re speed and precision?