Zapponians love to deliver the WOW. What does Deliver WOW Through Service even mean? Learn more about Zappos Family Core Value #1 here.
Get a new perspective on how to WOW your customers, and create a connection that will keep them buzzing about your business.
Empowerment Makes For Good Customer Service
09/30/2011
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Zappos Customer Loyalty Team Lead, Andre discusses a few easy step to empowering your employees.
How to Improve Customer Service through Twitter
09/16/2011
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Providing a WOW experience for your customers doesn’t have to be complicated. Surprisingly easy and simple, Twitter lets you tackle some customer service in a way that is fresh and fun. Find out how Zappos.com Customer Loyalty Team is currently using Twitter.
Author Jeanne Bliss on Decision Making and Customer Loyalty
09/01/2010
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Jeanne Bliss, Author
Jeanne Bliss discusses how the decisions your organization makes will engage your customer's and earn their love and loyalty.
Culture Lab Feature
Results Fitness
Letting Your Culture Manage
Making culture a priority payed off immensely and quite literally when her team pitched in personal money to buy equipment that was not in the company budget.
