09/17/2012
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We invite senior managers from the customer loyalty team to chat with Insights members and share the evolution of service in the call center. If you'd like to learn about the early beginnings of the Zappos customer loyalty team to innovations of service of the years, check out this podcast to learn more.
Duration: about 1 hour
09/07/2012
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Stephen Shapiro is the author of 5 books on innovation. His most recent, “Best Practices Are Stupid: 40 Ways to Out-Innovate the Competition,” was selected as the best innovation and creativity book of 2011 and was the #1 best selling business book in all of Canada.
In this article Stephen talks about taking the focus off of expectations, and shining the light on perfection.
08/10/2012
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In this podcast, we’ll cover the Zappos Family Human Resource and Recruiting strategy to find candidates who are both a culture fit and a technical fit.
Duration: about 1 hour
07/20/2012
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This podcast shares employee programs and events that the Zappos Family has implemented to increase employee engagement.
Duration: 1 hour
07/12/2012
The Zappos Family provides a company coach to employees as a benefit to help them set any personal or professional goals. Learn about the goals program in this podcast.
Duration: about 45 minutes
Making culture a priority paid off immensely, and quite literally, when her team pitched in personal money to buy equipment that was not in the company budget.
