If your company is interested in learning more about how to improve company culture, enhance employee engagement, or knock the socks off your customers, we're here to help! We love to share how the Zappos Family delivers happiness to customers, employees, the community, and vendors - all while remaining profitable. And the best part? We come to you!
Whether you are trying to inspire your company to create a service-based culture, or establishing company core values, we can create a presentation specifically for your event. Popular presentation topics include:
Our unique culture and WOW customer service philosophy have landed us on the FORTUNE 100 Best Companies to Work For® list six years in a row, the WorldBlu Most Democratic Workplace list, and the J.D. Power Customer Service Champions list. Zappos Insights was created to share the Zappos Culture and to inspire positive change in the workplace.
Jon Wolske is the Culture Evangelist for Zappos Insights, a part of the Zappos Family of companies headquartered in Henderson, NV. Jon has over 5 years’ experience in the Zappos Family. As the Lead Culture Guide, Jon helped Zappos office tours grow to an average of over 1300 visitors each month. Jon speaks with a focus on culture and customer experiences and their importance in business today. Jon can tailor presentations to suit the needs of the group/industry he is addressing and strives to make each talk insightful and inspiring. Jon has presented at meetings and conferences for companies from around the world, including Humana, Bath & Body Works, Aetna, Merck, Samsung Electronics, Eli Lilly, State Farm and gave his first TED talk at TEDxLoyolaMarymountU this year! Watch it here: Jon Wolske's TEDx Talk
Erica Javellana joined Zappos.com, Inc. in 2007 as a Human Resources Generalist where she quickly distinguished herself both in her HR knowledge and ability to blend HR and the Zappos culture, rising through the ranks to lead the team as the Employee Relations Manager. She is currently sharing her knowledge of how Zappos created a Human Resources Department that is both Fun and a Little Weird in her role of Speaker of The House for Zappos Insights, a part of the Zappos Family in Las Vegas, NV. Prior to joining Zappos, Erica had over 10 years of experience in Human Resources within the retail, hotel/casino, and food and beverage industries.
Erica’s HR role at Zappos has been essential in helping to create an unconventional Human Resources team. Erica’s years of experience in the Zappos Family makes her an insightful speaker, focusing on employee engagement, commitment to culture, customer experiences and their importance in business today.
After working on the HR team at Pfizer, Marcela Gutierrez joined Zappos.com in 2004 where she grew into her role overseeing ZapposU (New Hire Training and continuous learning opportunities), and Zappos Insights (External training centered around Culture and Service). Whether she is speaking to the newest on-boarding class or a group of guests at a Zappos Insights event, Marcela is passionate about creating and growing a culture of service, growth, and excellence. Sharing the Zappos culture with the world is Marcela’s number one priority.
Hollie Delaney is director of people experiences for Zappos.com. Delaney has more than seven years of experience with the Zappos family and many more in the world of human resources. She has helped lead the charge of changing the traditional company structure to one based on trust and distributed authority. Delaney has been pivotal in working to deliver happiness and provide the best place for employees to work.
Prior to Zappos, Delaney served in different HR leadership capacities at both Marshall Retail Group and Vegas.com. She holds a bachelor’s in communication disorders and speech sciences from the University of Colorado.
Jamie Naughton joined Zappos.com, Inc. in 2004 right after the company relocated from the bay area to Las Vegas. As Chief of Staff, Jamie works directly with CEO Tony Hsieh, focusing on the culture for which the company has become known. Her role is essential in creating and driving the architecture of the dynamic culture as well as focusing on culture R&D to ensure Zappos.com always stays relevant to both the employees and their customers. Jamie travels the country to work with world renowned companies, authors, researchers, and business leaders to help spread the concept that by focusing on your employees and customers, good companies can become legendary companies.
Alexis currently works at Zappos.com, Inc. where she is focused on leading organizational change that strengthens the culture and core values that have made Zappos one of Fortune’s “100 Best Companies to Work For.” She is passionate about Diversity and Inclusiveness at work and in communities.
Maura has been a part of Zappos since 2003, working in our Customer Loyalty Team (call center). Over the years she has helped to grow the department from 20 to 600. She has seen and been a part of many challenges and changes over the years and feels grateful and thankful to call Zappos home.
Geoff is Senior Director of Engineering responsible for the Zappos website, customer service tools and merchandising tools. Constantly thinking about how to enable engineers to do their best work and currently heavily involved in integrated Holacracy in the Zappos tech organization.
Kelly began her journey with Zappos six and a half years ago in the Customer Loyalty Team, providing Zappos ‘WOW’ service to customers. After a year in the contact center, Kelly moved to the New Hire Training team where she learned how Zappos does on-boarding and how to welcome people into the Zappos family and prepare them to deliver great experiences. When the training team merged with Zappos Insights Kelly took on a new role leading a team that handles on-site visits from tours and Q&A’s to hosting/facilitating the departments largest event, the 3-day Culture Camp. From WOWing customers on the phone to sharing the culture with visitors from around the World, Kelly has a knack for understanding the best way to make sure everyone understands how they can create the culture they want and help to move their people and their brand forward!
Vanessa is a comedian, a senior facilitator and a passion driven intrepreneur. Since 2007, she has been drawn to the incredible people, the spontaneous and organic culture and the extensive growth opportunities. She was the first trainer hired to develop, create and facilitate educational courses in 2008, currently there are over 45 classes offered..
Vanessa’s passion to inspire audiences has taken her all over the US; from hosting the WorldBlu “Most Democratic Workplaces” conference to performing comedy on the stages of MGM, Bellagio, Palms and Wynn to creating the Zappos’ 40 person choir and 35 person dance team. She recently had the honor of being featured on the Lean In website. http://leanin.org/stories/vanessa-lawson/ . Vanessa pairs her comedy with candid insights about the failures, challenges and success’ she’s experienced at Zappos that continually keep her passion alive.
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