If your company is interested in learning more about how to improve company culture, enhance employee engagement, or knock the socks off your customers, we're here to help! We love to share how the Zappos Family delivers happiness to customers, employees, the community, and vendors - all while remaining profitable. And the best part? We come to you!
Whether you are trying to inspire your company to create a service-based culture, or establishing company core values, we can create a presentation specifically for your event. Popular presentation topics include:
Our unique culture and WOW customer service philosophy have landed us on the FORTUNE 100 Best Companies to Work For® list six years in a row, the WorldBlu Most Democratic Workplace list, and the J.D. Power Customer Service Champions list. Zappos Insights was created to share the Zappos Culture and to inspire positive change in the workplace.
Jon Wolske is the Culture Evangelist for Zappos Insights, a part of the Zappos Family of companies headquartered in Henderson, NV. Jon has over 5 years’ experience in the Zappos Family. As the Lead Culture Guide, Jon helped Zappos office tours grow to an average of over 1300 visitors each month. Jon speaks with a focus on culture and customer experiences and their importance in business today. Jon can tailor presentations to suit the needs of the group/industry he is addressing and strives to make each talk insightful and inspiring. Jon has presented at meetings and conferences for companies from around the world, including Humana, Bath & Body Works, Aetna, Merck, Samsung Electronics, Eli Lilly, State Farm and gave his first TED talk at TEDxLoyolaMarymountU this year! Watch it here: Jon Wolske's TEDx Talk
Erica Javellana joined Zappos.com, Inc. in 2007 as a Human Resources Generalist where she quickly distinguished herself both in her HR knowledge and ability to blend HR and the Zappos culture, rising through the ranks to lead the team as the Employee Relations Manager. She is currently sharing her knowledge of how Zappos created a Human Resources Department that is both Fun and a Little Weird in her role of Speaker of The House for Zappos Insights, a part of the Zappos Family in Las Vegas, NV. Prior to joining Zappos, Erica had over 10 years of experience in Human Resources within the retail, hotel/casino, and food and beverage industries.
Erica’s HR role at Zappos has been essential in helping to create an unconventional Human Resources team. Erica’s years of experience in the Zappos Family makes her an insightful speaker, focusing on employee engagement, commitment to culture, customer experiences and their importance in business today.
Position: New Hire Training and Zappos Insights Manager
Tenure with Zappos: 10 years
Zappos History: New Hire Training, Pipeline (Continuous Training), Zappos Insights (External Training)
Expertise: On-Boarding, Human Resources, Training, Customer Experience, Culture
Speech Topics: HR, On-boarding, Training, Customer experience, Culture
Position: Director of People Experiences
Tenure with Zappos: 8 years
Zappos History: Human Resources, Leadership
Expertise: On-Boarding, Human Resources, Leadership, Holacracy
Speech Topics: HR, Leadership, On-Boarding, Culture, Holacracy
Position: Chief of Staff
Tenure with Zappos: 10 years
Zappos History: Human Resources, Leadership, Culture
Expertise: Human Resources, Leadership, Culture
Speech Topics: HR, Leadership, Brand/Culture, Holacracy
Position: Organizational Design Lead
Tenure with Zappos: 2.5 years
Zappos History: Human Resources, Training, Holacracy
Expertise: Human resources, Holacracy, Training
Fun Fact: Is a member of the NV State Board of Education
Speech Topics: HR, Leadership, Holacracy, DIversity
Position: Customer Loyalty Team Senior Manager
Tenure with Zappos: 11 years
Zappos History: Customer Loyalty Team (Contact/Service Center) , Leadership
Expertise: Customer Experience/Service, Leadership
Speech Topics: Culture, Customer Experience/Service, Leadership
Position: Director of Engineering
Tenure with Zappos: 2 years
Zappos History: Engineering,Leadership
Expertise: Making Holacracy work with Agile Software Development, The Zappos Engineering Organization
Speech Topics: Engineering, Agile Software Development, Holacracy
Position: Senior Trainer
Tenure with Zappos: 6 years
Zappos History: Customer Loyalty Team, New Hire Training, Pipeline Training, Zappos Insights
Expertise: Customer Experience, On-Boarding , Culture
Speech Topics: Culture, Customer Service, On-boarding
Vanessa is a comedian, a senior facilitator and a passion driven intrepreneur. Since 2007, she has been drawn to the incredible people, the spontaneous and organic culture and the extensive growth opportunities. She was the first trainer hired to develop, create and facilitate educational courses in 2008, currently there are over 45 classes offered..
Vanessa’s passion to inspire audiences has taken her all over the US; from hosting the WorldBlu “Most Democratic Workplaces” conference to performing comedy on the stages of MGM, Bellagio, Palms and Wynn to creating the Zappos’ 40 person choir and 35 person dance team. She recently had the honor of being featured on the Lean In website. http://leanin.org/stories/vanessa-lawson/ . Vanessa pairs her comedy with candid insights about the failures, challenges and success’ she’s experienced at Zappos that continually keep her passion alive.
Will is the director of @ZapposLabs – an R&D team within Zappos exploring new lines of business and other crazy experiments (check out more at http://labs.zappos.com).
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