Speaking Engagements

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Have Zappos Insights Present at Your Event!

If your company is interested in learning more about how to improve company culture, enhance employee engagement, or knock the socks off your customers, we're here to help!  We love to share how the Zappos Family delivers happiness to customers, employees, the community, and vendors - all while remaining profitable. And the best part? We come to you!

Customized Presentation Topics

Whether you are trying to inspire your company to create a service-based culture, or establishing company core values,  we can create a presentation specifically for your event.  Popular presentation topics include:

  • Creating a Culture of Service
  • Employee Engagement
  • Importance of Being Fun
  • Committable Core Values
  • Customer Experiences to create word of mouth marketing

Why Zappos Insights?

Our unique culture and WOW customer service philosophy have landed us on the FORTUNE 100 Best Companies to Work For® list six years in a row, the WorldBlu Most Democratic Workplace list, and the J.D. Power Customer Service Champions list.  Zappos Insights was created to share the Zappos Culture and to inspire positive change in the workplace.


Jon Wolske

Expertise: Culture, Customer Service

Jon Wolske is the Culture Evangelist for Zappos Insights, a part of the Zappos Family of companies headquartered in Las Vegas, NV. Jon has over 5 years’ experience in the Zappos Family. As the Lead Culture Guide, Jon helped Zappos office tours grow to an average of over 1300 visitors each month. Jon speaks with a focus on culture and customer experiences and their importance in business today. Jon can tailor presentations to suit the needs of the group/industry he is addressing and strives to make each talk insightful and inspiring. Jon has presented at meetings and conferences for companies from around the world, including Humana, Bath & Body Works, Aetna, Merck, Samsung Electronics, Eli Lilly, State Farm and gave his first TED talk at TEDxLoyolaMarymountU this year! Watch it here: Jon Wolske's TEDx Talk

Position: Culture Evangelist

Tenure with Zappos: 7 years

Zappos History: Customer Loyalty Team, Zappos Insights

Speech Topics: Customer Service, Company Culture

Jon Wolske
Culture Evangelist

Erica Javellana

Expertise: Human Resources, Culture, Employee Relations, Employee Engagement

Erica Javellana joined Zappos.com, Inc. in 2007 as a Human Resources Generalist where she quickly rose through the ranks to lead the team as the Employee Relations Manager. She is currently sharing her knowledge of how Zappos created a Human Resources Department that is both Fun and a Little Weird in her role of Speaker of The House for Zappos Insights. Prior to joining Zappos, Erica had over 10 years of experience in Human Resources within the retail, hotel/casino, and food and beverage industries.

Erica’s HR role at Zappos has been essential in helping to create an unconventional Human Resources team. Erica’s years of experience in the Zappos Family makes her an insightful speaker, focusing on employee engagement, commitment to culture, customer experiences and their importance in business today.

Position: Speaker of the House

Tenure: 8 Years

Zappos History: Employee Relations Manager

Speech Topics: Culture, Human Resources, Employee Engagement

Erica Javellana
Speaker of the House

Marcela Gutierrez

Expertise: On-Boarding, Human Resources, Training, Customer Experience, Culture

After working on the HR team at Pfizer, Marcela Gutierrez joined Zappos.com in 2004 where she grew into her role overseeing ZapposU (New Hire Training and continuous learning opportunities), and Zappos Insights (External training centered around Culture and Service). Whether she is speaking to the newest on-boarding class or a group of guests at a Zappos Insights event, Marcela is passionate about creating and growing a culture of service, growth, and excellence. Sharing the Zappos culture with the world is Marcela’s number one priority.

Position: New Hire Training and Zappos Insights Manager

Tenure with Zappos: 10 years

Zappos History: New Hire Training, Pipeline (Continuous Training), Zappos Insights (External Training)

Speech Topics: On-boarding, Training, Customer experience, Culture

Marcela Gutierrez

Hollie Delaney

Expertise: Human Resources, Leadership, Holacracy

Position: Director of People Experiences

Tenure with Zappos: 8 years

Zappos History: Human Resources, Leadership

Speech Topics: HR, Leadership, On-Boarding, Culture, Holacracy

Hollie Delaney

Jamie Naughton

Expertise: Leadership, Brand Culture

Position: Chief of Staff

Tenure with Zappos: 10 years

Zappos History: Leadership, Culture

Speech Topics: Leadership, Brand/Culture, Holacracy

Jamie Naughton

Geoff Apps

Expertise: Making Holacracy work with Agile Software Development, The Zappos Engineering Organization

Position: Director of Engineering

Tenure with Zappos: 2 years

Zappos History: Engineering

Speech Topics: Engineering, Agile Software Development, Holacracy

Geoff Apps

Kelly Wolske

Expertise: Customer Experience, On-Boarding , Culture

Position: Senior Trainer

Tenure with Zappos: 6 years

Zappos History: Customer Loyalty Team, New Hire Training, Pipeline Training, Zappos Insights

Speech Topics: Culture, Customer Service, On-boarding

Kelly Wolske

Will Young

Will is the director of @ZapposLabs – an R&D team within Zappos exploring new lines of business and other crazy experiments (check out more at http://labs.zappos.com).

Will Young


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