Reservoir

Training

3-Day Boot Camp Event

If you are a leader who is serious about creating and maintaining positive change in your workplace, the 3-Day Boot Camp is for you. The three days that you will spend with the Zappos Family will give you a full immersive experience, allowing you to learn and live the Zappos culture. Get key takeaways that will assist you in cultivating your company culture, get all of your questions answered, and have a lot of fun while doing it.

View Schedules & Register

Price: $6,000 per person

Meet with our CEO Tony Hsieh and "No Title" Fred Mossler during a Q&A session. They're crazy busy guys, but we'll get to snag them away for a quick meeting with you.

As a bonus, attend the Zappos Family All Hands meeting and see our culture come together. We'll celebrate at an exciting happy hour, too!

What You Will Learn

* Values Discovery: The process of identifying your own core values.
* Hiring and Recruiting: How to align your recruiting process with your values and hire for culture fit.
* Training & Staff Development: See how the training team integrates culture into new hire training and talent development.
* Coaching for Greatness: Learn how the goals coaching program leads to happier and more fulfilled employees.
* Customer Service: Listen to live phone calls to see how our reps make customers happy.
* WOWing!: Learn how Zappos delivers WOW customer service to keep 75% repeat customers.
* Employee Engagement: Learn how empowering employees can help scale your business and culture.

 

What's included?

Three nights' hotel accommodations, transportation during the boot camp, breakfast and lunch for each day, and one dinner with the Insights team. Learning and fun is included.

Event Dates

 

July 9, 10, 11 - 2013

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Sept. 24, 25, 26 - 2013

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Nov. 19, 20, 21 - 2013

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Agenda

Hotel accommodations will be provided by Insights.  Monday, Tuesday, and Wednesday nights.

Day One

8:00am – Shuttle pick up from hotel

Welcome/ Breakfast

Introduction to Boot Camp

Tour

Vision and Values

HR & Recruiting

12:30 pm – Lunch

Q & A with Tony and Fred

Pipeline & Training

Exercises

4:30pm – Shuttle drop off to hotel

5:30pm – 7:30pm - Dinner

Day Two

7:45 am – Shuttle pick up from hotel

Breakfast

Customer Loyalty Team

Listen to live CLT calls

Discussion of Calls/Break

Empowerment activity

12:30pm – Lunch

Goals & Coaching

2290 Tour

Culture Lab

Exercises

5:00pm – Shuttle pick up

Day Three

8:00 am Breakfast at Zappos' downtown office (no shuttle)

9:00 am – 10:30 am Downtown Tour

10:30 am – 11:30 am Lunch

12:00 pm – 4:00 pm All Hands Meeting

4:00 pm – 6:00 pm Companywide Happy Hour

Testimonials

Map

Zappos Insights Headquarters

FAQs

Q.) Can I meet with other departments?

A.) The 3 Day Boot Camp events has a set agenda.  The presentations should address most of your questions, but we can try to get additional questions answered for you.

Q.) Do you cover travel?

A.) Travel is not covered for the events.

Q.) Are meals included?

A.) Breakfast and lunch during the event, snacks, and one group dinner are included along with a happy hour at the end of the event.

Q.) What is the dress code?

A.) There is no dress code. Please dress comfortably to have a great experience!

Q.) Do you provide transportation?

A.) Complimentary shuttle service is provided during the days of the event to and from the Zappos Family office only.

Q.) What departments do I learn from? 

A.) You'll meet with HR & Recruiting, Pipeline & Training, Customer Loyalty Team, Goals & Coaching and our Leadership Team.

Q.) What is the agenda for the event?

A.) Please see the Agenda tab for more information.

Q.) Do you offer group discounts?

A.) Please call (702) 943-7879 or e-mail support@zapposinsights.com for more information.

Q.) Do you cover hotel accommodations?

A.) Three nights hotel accommodations are provided. If you would like to arrive early or extend your stay, please make additional arrangements with the hotel.

View Schedules & Register

Price: $6,000 per person

View Cancellation Policy

"What you guys are doing is truly remarkable work, and I think you are going to play a big hand in helping change the way we all do business."

Rich Scott
Feelgoodz - National Accounts