What Our Customers Are Saying

Sharing the Zappos Culture

We've been fortunate to be able to share what we've learned over the years with thousands of people from around the globe, and we are always delighted to hear from our customers after they've attended our events. Here is what our customers are saying about their time with Zappos Insights.


Becca Yaklich

Communications Manager, Agribank

"Zappos Insights provided me not only with ideas on how to do business better with clients and employees but with an experience that I could bring back to the office and infuse into our organization."

Trina McConico

Director of Service Delivery, Remi

"I had a wonderful experience and can’t stop talking about it to friends, family and co-workers. You all have something special and it’s really nice to see how much you care about Humans. All of what you do fit with my morals and values so I feel connected."

3-Day Culture Camp

The Zappos Insights Culture Camp is a three day training at the Zappos Campus in Downtown Las Vegas where we share how Zappos implemented our values and how you can define and build your business processes around your organization's values. Here is some feedback we have received from Culture Camp attendees

Nick Antonov

Founder and COO Provectus

“We are service company and reached the size of 400 people having fun like Zappos. But is very hard to keep it and I was thinking to move to the more corporate model. But after this training, I realize that we have to go our way, and continue having fun and continue building a family!”

Anonymous Feedback Survey

“What an amazing culture you all have, and it warms my heart to see the good out in the world. This truly shows the meaning of Community, and exemplifies the perfect work environment everyone should strive for.”

“We’ve really been working hard to influence our culture here at Sanford IT and are rolling out some fun new things. We just recently purchased 750 of the license plate name plates with our culture statements on them – and they turned out perfectly! We will be distributing them to our team next week and are so excited for them to see them!”

Sanford IT

School of WOW

The Zappos Insights School of WOW is a one day training at the Zappos Campus in Downtown Las Vegas that shares the lessons of our WOW service philosophy and how creating a culture of service can help your organization meet it's goals.. Here is some feedback we have received from School of WOW attendees

Anonymous Feedback Survey

“I felt so empowered when I left Zappos. The experience itself was beyond words. If you have never been to Zappos its hard to wrap your mind around someone telling you about it. Coming back to my company presented its own challenges but knowing that each small step toward change can make a big difference is motivation.”

Anonymous Feedback Survey

“The thing I loved most was coming away at the end of the day with a high level of energy and excitement about the possibilities to improve the customer experience at my company. It was the first corporate training event I've attended that was truly interesting to me, not only on a professional level, but on a personal level as well”