Meet Zappos Insights
Zappos Insights is a team within Zappos.com who loves teaching other companies about how to improve their culture, attract and keep great people, deliver exceptional customer service and grow their business. Culture is totally our jam here at Zappos and Zappos Insights.
You might know a bit about Tony's story, that he started his first company in college and ultimately wound up selling it. But what a lot of people don’t know, is that he sold it because he wasn’t happy going to work there anymore, because it didn’t align with his values, and it wasn’t fun anymore for him. In short, a set of core values by which his company operated had not been identified and therefore, the culture of the organization shifted to something he didn't like.
At Zappos, we've been talking about the importance of company culture since 2004. Tony wrote about it in his book “Delivering Happiness.” And through our history, what we've learned is that company culture IS what makes the difference between success and failure. It's what helped us grow our business, our profit, deliver exceptional customer service, retain our talent, and have fun along the way.
We know that if you identify your company’s core values, hire by them, onboard team members by them, and truly live them, then you can get out of the way, and your team will do the best job for you and your customers.
People frequently ask us what the ROI of culture is. We think Tony has the best reply to this: “Just because you can’t measure the ROI of something doesn’t mean you shouldn’t do it. What’s the ROI on hugging your mom?”
We salute you for caring about your company's culture, your people, and your customers. And we invite you to explore the ways Zappos Insights can help you in your journey to being the best company you can be.
-The Zappos Insights Team

Christa
Est. 2004
Senior Director of Brand Vision & Culture, Head of Talent AcquisitionI wrangle the rest of the crazy kids on this page to help drive our purpose of inspiring organizations to make work better and more fulfilling! And by “wrangle”, I mean collaborating with the best rock stars at Zappos. If I am doing my job well, the team is supported, roadblocks are removed and Zappos Insights continues to share the positive impact of a strong company culture with companies across the lands. Other stuff I do at Zappos.com is championing our culture, our brand vision, and (most importantly) our people. I'm just a small town girl (from Vermont) living in a lonely (amazing) world. Oh and #vermontmaplesyruprocks #realmaplesyrupornothing

Marissa
Est. 2009
Senior Business AnalystI wrangle Christa, ha! But really, my job is to help drive the Zappos Insights purpose using data. Spreadsheets are my jam. I help track and report on business performance and act as a gauge for possible ways to continually improve our product offerings. I also have the privilege of being a part of new Zappos operational initiatives to not only help evolve how we work, but also to be on the forefront of how what we are doing can help other businesses. Fun fact: I am the Zappos Insights old timer, joining the crew in 2010. #gododgers #goknightsgo

Emaile
Est. 2006
Events Samurai AKA Team MomWell of course, I win for the best title of all time. It's also a great business card conversation starter. But really, I do all the things around training events here. From sales to coordinating, to ensuring your WOW experience while you are with us! My passions include making sure you eat. Often. A lot. #foodpusher.

Erica
Est. 2007
Speaker of the HouseI've been told I like to talk... a lot. Lucky for me (and maybe you) there's a job for that! My main gig at Zappos Insights is to travel the world presenting to anyone and everyone who wants to learn about company culture - and why it's the #1 secret ingredient sauce to a successful company. Let's see what else... Oh! I'm kinda hood, kinda classy. And just like guacamole, I'm always extra.

Kristen
Est. 2010
Speaking CoordinatorMy job is to keep the ducks in a row - and by “ducks”, I mean Erica. #quackquack Basically, I field the speaking requests that come our way and help along in the process of booking our awesome Zappos speakers.

Amy
Est. 2010
Tour & Q&A SchedulerI spend my day booking all the tours for Zappos. We have a pretty cool place in Downtown Las Vegas, you should come check it out! I also help out with our onsite events, which I love! In addition, I help find the best Zapponian possible for media requests, student questions and authors to speak with if they'd like to. I love a big bold glass of cab, hockey, my kids, and Chomper, my English Bulldog...in no particular order. :)