The Zappos Insights Team

It all started when Tony decided to be completely open and transparent about how the Zappos Family does business. So many businesses not only wanted to learn the "what," they wanted to learn "how" we do what we do. So, we assembled our all-star team and launched Zappos Insights (ZI) to give you all the tools you need to develop the culture you desire.

Check out the team below.

Tony Hsieh

Tony Hsieh

CEO of Zappos.com, Inc.

Zappos Insights was the brainchild of Tony.  He is quoted as saying, "If you get the culture right, everything else will follow naturally."
 
Christa

Christa

HR & Zappos Insights Senior Manager

Christa works with this Zappos Insights crew to help the team share the Zappos culture with the world!
Trevor

Trevor

Marketing Magician

Uses the interweb to share the cultural learnings of Zappos with the world.
Emaile

Emaile

Events Samurai

Emaile is behind the scenes making sure you have a WOW experience before you even know it!
Amy

Amy

Events & Tours Logistic Ninja

Amy takes care of booking tours and setting up Culture Q&A’s with ninja like skills.
Jon

Jon

Culture Evangelist

Jon presents to companies by taking the culture show on the road.
Kelly

Kelly

Z'wiss Army Knife

Kelly is like the White Rabbit, guiding Culture Camp guests on their journey to creating amazing company culture and great customer experiences.
Mike

Mike

Web Administrator

Mike quarterbacks the Zappos Insights Web site to make it easy and accessible for our guests.
Marissa

Marissa

Mission Control

Marissa WOWs the Insights team through numbers and metrics.

Join Zappos Insights

Learn how to improve customer service, develop inspiring core values and empower your employees to excel in your organization.

Become a Member

Tours

Join us at either one of our tour locations and experience the Zappos Family culture in action. As you tour the facilities, you'll see how the Zappos Family is motivated to Create Fun and A Little Weirdness in the workplace.

Training Events

Want to learn more about Creating Culture, WOW-ing Customers & Empowering Employees? Come to a Zappos Insights Live Event and get your questions answered.

› Go to all Training Events