Delivering Happiness by Tony Hsieh


In this guest post from Jessica Dahlstrum, she discusses Tony Hsieh's book, Delivering Happiness.

Delivering Happiness by Tony Hsieh

Zappos CEO, Tony Hsieh, has been called an innovative leader and is known for developing a company culture that Zappos has been recognized for. Tony shares his business practices, wisdom, and overall tips for creating a happy, healthy and profitable company culture in his book, Delivering Happiness: A Path to Profits, Passion and Purpose.

What You’ll Read

Delivering Happiness discusses the many ways in which Zappos has embraced a different kind of company culture and the outcomes in doing so! In Tony’s book you’ll learn how to:

  • Make customer service the responsibility of the entire company, not just a department

  • Develop a stand-out customer service training program

  • Focus on company culture as the #1 priority

  • Apply research from the science of happiness to running a business

  • Help employees grow, both personally and professionally

  • Utilize team motivation that works

  • Grow your business

  • And maybe… help change the world


Why You Should Read It

Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success and how, by concentrating on the happiness of those around you, you can dramatically increase your own. It’s an excellent tool and a fast-paced read for individuals and business owners alike who are hoping to improve their personal and professional circumstances.

Who is Tony Hsieh?

Tony joined Zappos in 1999 first as an advisor, then as an investor, and eventually became CEO. As CEO, he was instrumental in shaping Zappos success as the company went from turning almost no profit to eventually earning $1 billion in gross merchandise sales annually.  Under his leadership, Fortune Magazine’s annual list of Best Companies to Work For named Zappos 7 times and in November 2009, Zappos LLC. was acquired by in a deal valued at $1.2 billion on the day of closing.

His legacy extends beyond his business successes, and it’s the company culture that Zappos proudly fosters, the outstanding customer service that Zappos is regularly recognized for, and the ceaseless team motivation Tony encourages that make Delivering Happiness such an important read.

As Tony puts it, “If you get the culture right, everything else will follow naturally."

A Different Kind of Corporate Culture

Delivering Happiness will show you how a new kind of corporate culture and a different attitude towards your company, employees and coworkers can remarkably impact your business and personal life.

Author: Zappos Insights

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