Interview with Joseph Michelli author of The Zappos Experience


Joseph Michelli sits down with Zappos Insights' Robert Richman to talk about his new book The Zappos Experience 5 Principles to Inspire, Engage, and WOW.





At first glance, The Zappos Experience seems very similiar to Tony's book Delivering Happiness, but in this interview, Joseph explains that his book is written more through the eyes of the Zappos Family employees, where Tony's book is more of the history and how the Zappos Family got to where it is today.


Author: James Gibson

I am the lead engineer for the Reservoir platform.


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