Culture Exchange

A Memo From Tony Hsieh



"If everyone is moving forward together, then success takes care of itself.” Henry Ford

An email from our CEO was recently sent to our employees that has many people interested in the future of Zappos. To understand the following memo, one must understand the steps leading up to this groundbreaking decision for the company. In 2013, Zappos implemented Holacracy, a system that removes traditional managerial hierarchies allowing employees to self-organize to complete work in a way that increases productivity, fosters innovation and empowers anyone in the company with the ability to make decisions that push the company forward. 

Getting Creative with Employee Benefits and Engagement


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Sometimes wanting to improve company culture can be a double-edged sword. It’s safe to say that both companies and employees alike want to strengthen their culture, but adding benefits can be expensive and take resources that may not be readily available. So how can a company get creative without breaking the bank? One example is the Zappos WISHEZ program.

What Does It Mean To Be a Guardian of Culture



Check out this quick video of our Zapponians explaining what it means to be a guardian of culture!

Company Culture + Exceptional Service = Magic



Having a strong company culture is great, but the best culture in the world doesn't matter if you do  not take care of your customers.


Zappos Family Q3 2011 All Hands Meeting



This Thursday August 11, 2011 at 1:00 p.m. Pacific time/ 4:00 p.m. Eastern time we invite you to tune online for the Zappos Family All Hands Meeting!



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