Zappos Culture Book

As we started to grow, we asked ourselves, how can we sustain this culture? How can we remember it while simultaneously inspiring ourselves for the next year? Our answer was the culture book. It's packed with each employee's idea about our culture, as well as photos, our core values and more. We hope that it will inspire you to create a workplace where everyone loves to be.

View/Download PDF Version of the Zappos Culture Book

Directly from Zappos Family Employees

The culture book is a collage of unedited submissions from employees within the Zappos Family of companies sharing what the Zappos culture means to them. A new version is created each year and it reflects the true feelings, thoughts and opinions of the employees.

Whether you're the CEO, or just started yesterday, everyone has a place in the Culture Book. Employees are encouraged to write whatever comes to them, rather than first revisiting what they submitted in years past. Like a yearbook, the Zappos Culture Book is a snapshot of the past year through everyone's eyes.

What does the Zappos Culture Mean to You?

"Culture is a smiling face when you pass by. Culture is someone opening the door when your hands are full. Culture is jumping out of bed because you are excited to get to work. Culture is laughing so hard at work that you almost pee in your pants. Culture is going above and beyond to make a coworkers day. Culture is working extra hard because you want to do a good job for your team. Culture is becoming a better person because the people around you are amazing!"
-Kiersten S.

It’s hard to put into words what I think about the Zappos Culture, because it’s really a way of life now, more than anything else. It’s doing the right thing. It’s believing in people. It’s helping each other out. It’s ideas ... so many ideas! It’s inspiration. It’s follow-through. It’s family. It’s really the basis of making anywhere feel like home."
-Justin H.

"The Zappos Culture is more than what goes on in the office. It is the relationships we form and the friendships we make. You can’t find that anywhere else. I never have."
-Liz G.