Zappos Insights offers comprehensive consulting services in the field of all people-related (HR) needs, from identifying HR or People gaps or opportunities to creating strategic recommendations designed to help your organization succeed and reach new heights. Our consultants have over 35 years of Human Resources experience in organizational development and building companies that last.Request More Information
Areas we focus on:
- People-Related Training
- People Systems
- Termination Process
- Benefits Plan and Design
- Succession Planning
- Performance Management
- Process, Vision, and Culture Alignment
Building, developing, and planning strategies as well as executing your HR plans in the interest of maximum long-term benefit.
Utilizing your vision, values, and culture, we will create a long term program and foundation for your hiring team. Our comprehensive recruiting approach uses our WOW customer service focus to heighten candidate experience. And, we’ll walk you through how to create a core value interview to ensure potential candidates are a perfect fit for your company’s culture.
Creating employee engagement programs with your company culture and values in mind. Utilizing strategies to reduce staff turnover, improve productivity and efficiency, as well as retain customers at higher rates, build trust, and increase profit.
Using a holistic view to identify roadblocks and paths to resolve employee concerns, we treat all employees as customers by following the WOW philosophy. We will support your organization in creating a space where employees feel safe participating in a process to address workplace concerns. We build an environment where trust is the foundation.
Designing a program that creates a WOW experience for your employees and their families. Our senior HR professionals will use non-traditional approaches to design a robust package of benefits, giving your employees peace of mind and increasing retention.
We will provide:
- A follow-up meeting to discuss all findings
- A full report with detailed analysis on all areas of research
- Recommendations on next steps based on our findings
- Cost analysis for Zappos HR Services based on findings
Great culture leads to employee happiness. The same way a toxic culture leads to unhappiness. Happy employees means higher engagement, profitability, and low turnover.
Our culture would not be what is it today without the people, past and present. We are all protectors and cultivators of the Zappos Culture; it's what makes it unique and something that changes every day.
I love that I get to be me all day. The culture encourages you to be the same person you are at work as you are at home. I don't have to pretend to be something I'm not, which makes Zappos a comfortable place to be.
Every company has a unique culture that's all their own. Just like every person has their own personality, every company has their own culture. Building a culture is a special process that can't be taken lightly. It's the responsibility of every employee to represent and foster culture.
Work can be fun! We have 2 annual parties at Zappos. Our Vendor Party where we invite all of our brands to thank them and celebrate our partnership. And, our employee holiday party. Past epic party themes have ranged from Mardi Gras and old-school hip-hop to a Hawaiian luau at a waterpark. Each has had its own twists and tricks to surprise and delight partygoers. This year, we invited our vendors to run away with us to the “Untamed Circus."
Your culture doesn't stay the same, it will continue to evolve. Having a defined set of values will serve as your guide to continue your culture's growth and evolution in a positive direction.
Not Always Measured
A strong culture means lower employee burnout and therefore, lower turnover. It leads to higher employee engagement and higher profitability. But really, companies should focus on their culture because it matters. Because it's just the right thing to do. To quote Tony Hsieh, "Just because you can’t measure the ROI of something doesn’t mean you shouldn’t do it. What’s the ROI on hugging your mom?"
Companies and employees worry about work-life separation or work-life balance. But why? Wouldn't you rather be a company where your employees easily combine their full self into everything they do? Wouldn't you rather work for a company whose focus on culture allows your job to integrate with your life? It shouldn't be a struggle to find a balance between life and work where you are truly fulfilled and happy.
Your vendors have the same objective as you: to sell their product, be successful in their work, and maybe have some fun while doing it. Something unique that Zappos does is allow brand representatives access to all the same sales and inventory information on their products that Zappos has. By working as a team, by partnering, you are setting the stage for success!
Your company has a culture. You may not have "planned" it. You may not like it. Or maybe you love it. But it's there. It is real. You can choose to be thoughtful about your company culture. You can set values and identify the behaviors that you want to be the core of your culture. That part is fairly easy. The hard part, is committing to the values once they are set. Living them.
Values are more than just words, they're a way of life. They are the foundation of your company culture. We know that companies with a strong culture and a higher purpose perform better in the long run. As we continue to grow, we strive to ensure that our culture remains alive and well.
A company’s culture and a company’s brand are really just two sides of the same coin. The brand is just a lagging indicator of the culture.