Subscribe to the Zappos Insights Newsletter!

Zappos HR Discovery

Zappos Insights offers comprehensive consulting services in the field of all people-related (HR) needs, from identifying HR or People gaps or opportunities to creating strategic recommendations designed to help your organization succeed and reach new heights. Our consultants have over 35 years of Human Resources experience in organizational development and building companies that last.

Request More Information
HR Discovery

The Discovery Process

The first step of our process is to immerse ourselves in your HR department, building a deep understanding of all the people, services, and tools related to and utilized by HR. This discovery phase takes between 4-6 weeks and covers every HR-related activity under the sun. We call it our “Get To Know You” phase. The objective is to get a clear picture of your organization, identify strengths and weaknesses, and provide insight and guidance.

Ball Pit

Areas we focus on:

  • People-Related Training
  • People Systems
  • Compensation
  • Termination Process
  • Benefits Plan and Design
  • Succession Planning
  • Performance Management
  • Process, Vision, and Culture Alignment

Areas of Focus

While our packages comprehensively cover everything HR-related, we have 5 areas of focus: 

Strategic PlanningRecruitingEngagementPeople Relations, and Benefits and Wellness.

Strategic Planning

Building, developing, and planning strategies as well as executing your HR plans in the interest of maximum long-term benefit.


Utilizing your vision, values, and culture, we will create a long term program and foundation for your hiring team. Our comprehensive recruiting approach uses our WOW customer service focus to heighten candidate experience. And, we’ll walk you through how to create a core value interview to ensure potential candidates are a perfect fit for your company’s culture.


Creating employee engagement programs with your company culture and values in mind. Utilizing strategies to reduce staff turnover, improve productivity and efficiency, as well as retain customers at higher rates, build trust, and increase profit.

People Relations

Using a holistic view to identify roadblocks and paths to resolve employee concerns, we treat all employees as customers by following the WOW philosophy. We will support your organization in creating a space where employees feel safe participating in a process to address workplace concerns. We build an environment where trust is the foundation.

Benefits and Wellness

Designing a program that creates a WOW experience for your employees and their families. Our senior HR professionals will use non-traditional approaches to design a robust package of benefits, giving your employees peace of mind and increasing retention.


The discovery phase will allow us to provide you with a complete report on the state of your HR department and all its related activities, and provide strategic recommendations for the future. After the discovery phase, we will create a strategic plan so we/you can start the work to help your people (HR) thrive!

We will provide:

  • A follow-up meeting to discuss all findings
  • A full report with detailed analysis on all areas of research
  • Recommendations on next steps based on our findings
  • Cost analysis for Zappos HR Services based on findings

Request a More Information

Want to learn more about the Zappos HR Discovery? Fill out the form below and we'll get right back to you!


Culture is


Great culture leads to employee happiness. The same way a toxic culture leads to unhappiness. Happy employees means higher engagement, profitability, and low turnover.

Culture is


Our culture would not be what is it today without the people, past and present. We are all protectors and cultivators of the Zappos Culture; it's what makes it unique and something that changes every day.

Culture is

Being Yourself

I love that I get to be me all day. The culture encourages you to be the same person you are at work as you are at home. I don't have to pretend to be something I'm not, which makes Zappos a comfortable place to be.

Culture is


Every company has a unique culture that's all their own. Just like every person has their own personality, every company has their own culture. Building a culture is a special process that can't be taken lightly. It's the responsibility of every employee to represent and foster culture.

Culture is


Work can be fun! We have 2 annual parties at Zappos. Our Vendor Party where we invite all of our brands to thank them and celebrate our partnership. And, our employee holiday party. Past epic party themes have ranged from Mardi Gras and old-school hip-hop to a Hawaiian luau at a waterpark. Each has had its own twists and tricks to surprise and delight partygoers. This year, we invited our vendors to run away with us to the “Untamed Circus."

Culture is


Your culture doesn't stay the same, it will continue to evolve. Having a defined set of values will serve as your guide to continue your culture's growth and evolution in a positive direction.

Culture is

Not Always Measured

A strong culture means lower employee burnout and therefore, lower turnover. It leads to higher employee engagement and higher profitability. But really, companies should focus on their culture because it matters. Because it's just the right thing to do. To quote Tony Hsieh, "Just because you can’t measure the ROI of something doesn’t mean you shouldn’t do it. What’s the ROI on hugging your mom?"

Culture is

Work-Life Integration

Companies and employees worry about work-life separation or work-life balance. But why? Wouldn't you rather be a company where your employees easily combine their full self into everything they do? Wouldn't you rather work for a company whose focus on culture allows your job to integrate with your life? It shouldn't be a struggle to find a balance between life and work where you are truly fulfilled and happy.

Culture is


Your vendors have the same objective as you: to sell their product, be successful in their work, and maybe have some fun while doing it. Something unique that Zappos does is allow brand representatives access to all the same sales and inventory information on their products that Zappos has. By working as a team, by partnering, you are setting the stage for success!

Culture is


Your company has a culture. You may not have "planned" it. You may not like it. Or maybe you love it. But it's there. It is real. You can choose to be thoughtful about your company culture. You can set values and identify the behaviors that you want to be the core of your culture. That part is fairly easy. The hard part, is committing to the values once they are set. Living them.

Culture is

Core Values

Values are more than just words, they're a way of life. They are the foundation of your company culture. We know that companies with a strong culture and a higher purpose perform better in the long run. As we continue to grow, we strive to ensure that our culture remains alive and well.

Culture is

Your Brand

A company’s culture and a company’s brand are really just two sides of the same coin. The brand is just a lagging indicator of the culture.