Cancellation Policy

Registration cancellations must be made in writing to support@zapposinsights.com.

Cancellation policy for Tours, Room Rentals, Q&A Sessions & Mentor on Demand Services:

Written cancellation received: Refund due:
7 or more days prior to service date Full Refund
Less than 7 days prior to service date No Refund

 

Cancellation policy for Custom, Big Package, School of WOW, and 3-Day Culture Camp Events:

Written cancellation received: Refund due:
60 or more days prior to service date Full Refund
30-59 days prior to service date 50% Refund
Less than 30 days prior to service date No Refund

 

Terms and Conditions

The cancellation policy applies to all registrants, even those that register with less than the timeframe outlined for a full refund. Zappos Insights, Inc. in its sole discretion will consider one-time exceptions to this cancellation policy on a case-by-case basis. Registrants must email their request for substitution, change of event date or cancellation date to support@zapposinsights.com.

Payment Type: Will Be Issued To: Refund Timeline:
Credit Card Credit Card Used Within 15 days of cancellation request
Check* Check Issuer* Within 15 days of cancellation request*
ACH** Bank Account Used** Within 15 days of cancellation request**

*Please provide a copy of your W9 to receive a refund by check and send it to billing@zapposinsights.com.

**Please send the beneficiary and bank information (banking instructions, entity name, addresss, and point of contact) to billing@zapposinsights.com.