Cancellation Policy

Registration cancellations must be made in writing to

Cancellation policy for Tours & Q&A Sessions:

Written cancellation received: Refund due:*
7 or more days prior to start of event -Full refund

Cancellation policy for Custom, Coaching, Big Package, School of WOW, and 3-Day Culture Camp Events:

Written cancellation received: Refund due:*
60 or more days prior to start of event -Full refund

Terms and Conditions

Zappos Insights, Inc. in its sole discretion will consider one-time exceptions to this cancellation policy on a case-by-case basis.  If payment was made by credit card, your refund will be made to the same credit card.  If payment was made by check, a refund will be issued by check within 15 days of receipt of notice of cancellation.  Please provide a copy of your W9 to receive a refund by check and send it to

Registrants must email their request for substitution, change of event date or cancellation date to

Registrants who arrange to stay extra nights at the hotel will be responsible for any cancelation charges incurred with the hotel if registrant changes or cancels such hotel stay.

The cancellation policy applies to all registrants that register within 60 days of the event date.