Membership Archive
A Collection of Zappos Lessons, Documents, and Videos
Over the years, we've accumulated a collection of lessons and documents that share the concepts and ideas that we've used to become the company we are today. We compiled these lessons and documents into an easy download for you!
Download the Document ArchiveDownload the Video ArchiveWhat's Included in the Download?
Lessons on how Zappos created our Core Values & how you can define your organization's values.
Learn how Zappos crafted interview questions to hire employees that fit our unique culture.
Get Insights on how Zappos developed our 4-week onboarding class and created ongoing training.
Receive lessons on our WOW customer service philosophy & the importance of creating personal emotional connections with customers.
Learn how Zappos empowers employees to do what is best for the customer and keeps them engaged with their work.
Lessons how on Zappos develops leaders internally and builds open & honest relationships
We created a course to accompany Tony Hsieh's Best-selling book 'Delivering Happiness' on how to encorporate happiness into your business.
Based on learnings from Chip Conley's book 'Peak', we created documents to help you understand Chip's peak pyramids and how they can improve your business.