Core Curriculum

Core Values Hiring and Firing Customer Service TrainingEmpowerment and Engagement Leadership

 

Core Values

Much of the Zappos culture can be traced back to an early decision to develop and integrate a set of core values. And these clearly defined values really have become the core, of what makes Zappos, Zappos.

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Hiring And Firing

MODULE 2: Learn why it's so important to get the right people on the bus, and in the right seat.

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Training For Leaders And Longevity

MODULE 3: How can you expand on your training program to develop the types of employees you want working within your company?

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Customer Service

MODULE 4: Learn to WOW customers, and create a connection that will keep them buzzing about your business.

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Empowerment And Engagement Inspiring Purpose

MODULE 5: Encouraging individuality in the workplace. Why working with people is better than working with robots.

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Leadership

MODULE 6: Learn how to lead a team and how to increase productivity through clear communication and organization.

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