All of the employees are empowered to make decisions that are right for the business to service the customers. If the Customer Loyalty Team representative wants to WOW the customer, they have full control of the experience whether it is upgrading the shipping, making a customer VIP, or sending flowers to a customer to brighten up their day. Empowered employees make customers happy!
Dan Mezick, President, New Technology Solutions Inc.
Are your meetings at work boring? Are the people attending your meetings not paying attention or participating? In this interview Dan Mezick talks about how applying the principles of games to your meetings can create higher levels of engagement.