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See who influences us here at the Zappos Family. Check out what industry leaders are doing to create positive change in the work place.

Dan Ariely - Zappos All Hands Guest Speaker

10/08/2015     

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Dan Ariely, a speaker at our August 10th-12th Q3 Zappos All Hands Meeting.  Sits down for an interview about his Zappos experience.

Deliver WOW Through Service Innovating The Experience

09/16/2012     

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We invite senior managers from the customer loyalty team to chat with Insights members and share the evolution of service in the call center.  If you'd like to learn about the early beginnings of the Zappos customer loyalty team to innovations of service of the years, check out this podcast to learn more.

Duration:  about 1 hour

Expectation Creates Dissatisfaction (and what to do about it...)

09/06/2012     

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Stephen Shapiro, Author

Stephen Shapiro is the author of 5 books on innovation. His most recent, “Best Practices Are Stupid: 40 Ways to Out-Innovate the Competition,” was selected as the best innovation and creativity book of 2011 and was the #1 best selling business book in all of Canada. 

In this article Stephen talks about taking the focus off of expectations, and shining the light on perfection.

Recruiting Strategy for Culture & Technical Fit in the Age of Social Media

08/09/2012     

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In this podcast, we’ll cover the Zappos Family Human Resource and Recruiting strategy to find candidates who are both a culture fit and a technical fit.

Duration: about 1 hour

Build A Positive Team & Family Spirit: Increasing Employee Engagement

07/19/2012     

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This podcast shares employee programs and events that the Zappos Family has implemented to increase employee engagement. 

Duration: 1 hour 

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