Mentorship on Demand

Zappos Mentorship

Are you looking to gain 1-on-1 advice, mentorship or guidance on your company culture, customer service, or human resources journey? We have a seasoned group of professionals who are ready and equipped to help you.

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Pursue Growth and Learning with a

Zappos Mentor

Our Zappos mentors have been instrumental in creating and scaling the Zappos business from a small startup to more than a billion dollars in gross product sales. Our mentors are here to share their knowledge and expertise in leadership, customer service, human resources and company culture.

Meet the Zappos Mentors

Christa Foley

Culture Adviser and Director of Insights

Christa wears a few hats at Zappos.com. She oversees the Zappos Insights team and shares a role with Tony Hsieh to guide the Zappos brand vision. In addition to heading up Zappos Insights, she is a culture, people, and brand champion and adviser. Having worked at Zappos since 2004, Christa helped build the recruitment team at Zappos, created the core value interview assessment the company uses to ensure all new hires align with the core values and basically set up the team to scour the planet for people that are fun and a little weird.

Rob Siefker

Senior Director of Customer Loyalty

Rob joined Zappos.com in January of 2004 and has spent his entire career providing the very best service to both customers and employees. Starting his career with the company as a call center employee, he steadily worked his way into increasing levels of leadership until taking the reigns for the entire customer service operations at Zappos. He helped the team grow from 30 to over 500+ employees and has been key in building the loyalty and recognition that Zappos is know for as a company committed to always providing WOW service.

Hollie Delaney

Head of People Operations

Hollie started her Human Resources career in 1996 and joined the Zappos Human Resources team in 2006. She oversees all aspects of HR at Zappos and her passion is in redefining the human resources landscape, moving it away from processes and policies to true care and development of people and culture. She also lead the charge at Zappos to redefine the traditional company structure and replace it with a structure based on trust and distributed authority. Hollie has been pivotal in working to deliver happiness and provide the best place for employees to work.

Our Mentors Can Help You...

Develop core values that guide and shape your company and it's culture. Commit to your core values and implement them in all aspects of your business.

Learn best practices to ensure your culture is protected and staged to scale as your company scales.

Understand that your employees are your most valuable resource and how to create a culture that reinforces this fact.

Set a foundation of service across your organization with employees who are empowered to provide the best customer service and connections with your customers.

Best structure your customer service operations, whether at 20 employees or 500 plus.

Provide guidance to continually innovate on culture and customer service, to help drive your organization to the next level.

Request a Zappos Mentor

Culture is

Happiness

Great culture leads to employee happiness. The same way a toxic culture leads to unhappiness. Happy employees means higher engagement, profitability, and low turnover.

Culture is

People

Our culture would not be what is it today without the people, past and present. We are all protectors and cultivators of the Zappos Culture; it's what makes it unique and something that changes every day.

Culture is

Being Yourself

I love that I get to be me all day. The culture encourages you to be the same person you are at work as you are at home. I don't have to pretend to be something I'm not, which makes Zappos a comfortable place to be.

Culture is

Unique

Every company has a unique culture that's all their own. Just like every person has their own personality, every company has their own culture. Building a culture is a special process that can't be taken lightly. It's the responsibility of every employee to represent and foster culture.

Culture is

Fun

Work can be fun! We have 2 annual parties at Zappos. Our Vendor Party where we invite all of our brands to thank them and celebrate our partnership. And, our employee holiday party. Past epic party themes have ranged from Mardi Gras and old-school hip-hop to a Hawaiian luau at a waterpark. Each has had its own twists and tricks to surprise and delight partygoers. This year, we invited our vendors to run away with us to the “Untamed Circus."

Culture is

Perpetual

Your culture doesn't stay the same, it will continue to evolve. Having a defined set of values will serve as your guide to continue your culture's growth and evolution in a positive direction.

Culture is

Not Always Measured

A strong culture means lower employee burnout and therefore, lower turnover. It leads to higher employee engagement and higher profitability. But really, companies should focus on their culture because it matters. Because it's just the right thing to do. To quote Tony Hsieh, "Just because you can’t measure the ROI of something doesn’t mean you shouldn’t do it. What’s the ROI on hugging your mom?"

Culture is

Work-Life Integration

Companies and employees worry about work-life separation or work-life balance. But why? Wouldn't you rather be a company where your employees easily combine their full self into everything they do? Wouldn't you rather work for a company whose focus on culture allows your job to integrate with your life? It shouldn't be a struggle to find a balance between life and work where you are truly fulfilled and happy.

Culture is

Partnerships

Your vendors have the same objective as you: to sell their product, be successful in their work, and maybe have some fun while doing it. Something unique that Zappos does is allow brand representatives access to all the same sales and inventory information on their products that Zappos has. By working as a team, by partnering, you are setting the stage for success!