Q&A Sessions

Hungry for more information? Craving details from a specific department? Want to learn how Zappos became a Fortune 100 Best Company to Work For? Then we have something special for you! We are now serving up Q&A sessions with Zappos Department Specialists. This will give you a closer look at the Zappos Family and how we have created our culture and our core values. We want to make sure that we give you the attention you deserve! You can choose from our menu below and build your own custom experience. It’s Zappos Insights, your way!

Register for a Q&A Session

Max Duration: 2 Hours

Max Duration Per Department: 1 Hour

First 30 minutes - $250

Each additional 30 minutes - $100

Prices are per person


Culture - Have questions about our zany company culture? Wondering how we came up with our 10 Core Values? During this Q&A, you will be able to ask a facilitator questions on Zappos history, culture, and values. Whether you’re looking for ways to improve your own organization’s culture or just curious about ours, this is the session for you!

Customer Service -  Chat with either an employee from the front line OR a manager within our rock star customer service team - we call it Customer Loyalty  Team - and learn how we deliver the WOW

Benefits - From standard medical, dental, and vision, to wellness, hear how we focus on total employee health

Human Resources (Employee Relations) - Our motto “The Sole Of Empowerment” is an homage to Zappos’ humble beginnings in the footwear industry. The Zappos Employee Relations Team aka The DefenderZ partner with employees of all levels to empower them in their decision making process. We have a hand in many things including performance management, employee issues, and employee separation within our culture.

Recruiting - Learn how we hire for culture fit and in doing so, protect our company culture

Direct Marketing - What’s our approach to this? Let us know if you want to learn more about: Email, Paid Social, Affiliates and Retargeting, Product Listing Ads (PLA), and Search Engine Marketing (SEM).

Employee Engagement - Create motivated, connected, and happy employees with non-traditional programs and incentives

Training - Find out how we connect new hires with our culture from day 1 and provide continuous training which helps us grow our own leaders

Self-Organization - What’s all the fuss about? Meet with a Zapponian instrumental in helping Zappos in our journey to self-organization. Find out the why, how, and where we are at in the process of this new organizational structure.

Register for a Q&A Session