Zappos Insights

Custom Event

Want to have Zappos Insights build an event tailored specifically to your organization? Then you have come to the right place! Choose the departments you want to present, add Q&A sessions, listen to customer service calls, add team building exercises, and tour the Zappos campus. The choice is yours!

Request a Custom Event

Customized Training for Your Organization

Want a training event catered specifically to your organization's needs? We've got you covered! Build your own training event with subject matter experts from Zappos. From Customer Service and Human Resources to Marketing and Self-Organization. We'll build a custom training event just for you! We even offer hotel accomodations, shuttles, catering, and happy hours.

Customer Service

Have leaders from Zappos Customer Loyalty Team present our customer service philosophies and processes on delivering WOW service to our customers.

Human Resources

Learn how the Zappos Human Resource Team uses our core values as a guide to employee relations, core value assessments, and more.

Benefits & Wellness

Add presentations from our Benefits and Wellness team and learn how we craft our benefits package tailored to our employees needs and created our wellness program.

New Hire Training

Learn how our New Hire Training team onboards new employees into our unique culture during our 4-week onboarding process.

Employee Engagement

Meet with our Employee Engagement team to learn how our we create events and programs to engage our employees and strengthen our culture.


Learn how Zappos Recruits for culture fit & core value alignment to find employees who continue to cultive and strengthen our culture.

Values Discovery

Understand why values are so powerful and discover your values as individuals or even as a collective team.

Request a Custom Event

If you are interested in requesting a Custom Event, or would like additional information, please fill out the form below.


Culture is


Great culture leads to employee happiness. The same way a toxic culture leads to unhappiness. Happy employees means higher engagement, profitability, and low turnover.

Culture is


Our culture would not be what is it today without the people, past and present. We are all protectors and cultivators of the Zappos Culture; it's what makes it unique and something that changes every day.

Culture is

Being Yourself

I love that I get to be me all day. The culture encourages you to be the same person you are at work as you are at home. I don't have to pretend to be something I'm not, which makes Zappos a comfortable place to be.

Culture is


Every company has a unique culture that's all their own. Just like every person has their own personality, every company has their own culture. Building a culture is a special process that can't be taken lightly. It's the responsibility of every employee to represent and foster culture.

Culture is


Work can be fun! We have 2 annual parties at Zappos. Our Vendor Party where we invite all of our brands to thank them and celebrate our partnership. And, our employee holiday party. Past epic party themes have ranged from Mardi Gras and old-school hip-hop to a Hawaiian luau at a waterpark. Each has had its own twists and tricks to surprise and delight partygoers. This year, we invited our vendors to run away with us to the “Untamed Circus."

Culture is


Your culture doesn't stay the same, it will continue to evolve. Having a defined set of values will serve as your guide to continue your culture's growth and evolution in a positive direction.

Culture is

Not Always Measured

A strong culture means lower employee burnout and therefore, lower turnover. It leads to higher employee engagement and higher profitability. But really, companies should focus on their culture because it matters. Because it's just the right thing to do. To quote Tony Hsieh, "Just because you can’t measure the ROI of something doesn’t mean you shouldn’t do it. What’s the ROI on hugging your mom?"

Culture is

Work-Life Integration

Companies and employees worry about work-life separation or work-life balance. But why? Wouldn't you rather be a company where your employees easily combine their full self into everything they do? Wouldn't you rather work for a company whose focus on culture allows your job to integrate with your life? It shouldn't be a struggle to find a balance between life and work where you are truly fulfilled and happy.

Culture is


Your vendors have the same objective as you: to sell their product, be successful in their work, and maybe have some fun while doing it. Something unique that Zappos does is allow brand representatives access to all the same sales and inventory information on their products that Zappos has. By working as a team, by partnering, you are setting the stage for success!

Culture is


Your company has a culture. You may not have "planned" it. You may not like it. Or maybe you love it. But it's there. It is real. You can choose to be thoughtful about your company culture. You can set values and identify the behaviors that you want to be the core of your culture. That part is fairly easy. The hard part, is committing to the values once they are set. Living them.

Culture is

Core Values

Values are more than just words, they're a way of life. They are the foundation of your company culture. We know that companies with a strong culture and a higher purpose perform better in the long run. As we continue to grow, we strive to ensure that our culture remains alive and well.

Culture is

Your Brand

A company’s culture and a company’s brand are really just two sides of the same coin. The brand is just a lagging indicator of the culture.