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Speaker of the House

Erica Javellana

If you are looking for a keynote speaker to share how to infuse company culture into your Human Resources team, make employee relations fun and approachable, create a culture of service, and hire for culture fit, Erica is the speaker for you!

Request Erica
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Erica Javellana

Erica joined the Human Resources department at Zappos in 2007, where she quickly distinguished herself with her HR knowledge and her ability to blend HR and the Zappos culture. Erica’s role as the Employee Relations Manager helped to create an unconventional Human Resources team that is both “fun and a little weird”. She is currently sharing her knowledge of the Zappos Culture and Service in her role as Speaker of The House for Zappos Insights. Prior to joining Zappos, Erica had over 10 years of experience in Human Resources within the retail, hotel/casino, and food and beverage industries. Erica’s years of experience at Zappos make her an insightful speaker, focusing on employee engagement, commitment to culture, WOW customer experiences and their importance in business today. When she’s not sharing the impact of company culture in the workplace, you can find her reading on her Kindle, cheering on her Vegas Golden Knights hockey team, or doing high intensity cardio to compensate for her deep love of nachos and beer.

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Speaker Interview

Presentation Topics

  • Learn how Zappos built a culture of service from our humble beginnings through today.
  • Discover the magic of the Zappos Customer Loyalty Team who create the “WOW!” customer service experience in our call center.
  • Learn how Zappos hires and fires for culture fit.
  • Understand how Zappos maintains its company culture and a fun, engaging work place.

Previous Engagements

  • Coastal Carolina Association of Realtors Conference [Myrtle Beach, SC] 1.23.2020
  • Unstoppable Cultures Fellowship [Santa Fe, NM] 11.12.2019
  • AARP Consumer Experience Day [Washington D.C.] 10.1.2019
  • Allianz Annual Meeting [Barcelona, Spain] 9.12.2019
  • American Fair Credit Council Fall Conference [Las Vegas, NV] 9.9.2019
  • Training Industry Conference & Expo [Charlotte, NC] 6.19.2019
  • Milestone Management Leadership Conference [Dallas, TX] 5.22.2019
  • New Mexico Governor's Conference on Hospitality & Tourism [Santa Fe, NM] 4.29.2019
  • International Cemetery, Cremation & Funeral Association [Las Vegas, NV] 1.25.2019

Request Erica to Speak at Your Event

Culture is


Great culture leads to employee happiness. The same way a toxic culture leads to unhappiness. Happy employees means higher engagement, profitability, and low turnover.

Culture is


Our culture would not be what is it today without the people, past and present. We are all protectors and cultivators of the Zappos Culture; it's what makes it unique and something that changes every day.

Culture is

Being Yourself

I love that I get to be me all day. The culture encourages you to be the same person you are at work as you are at home. I don't have to pretend to be something I'm not, which makes Zappos a comfortable place to be.

Culture is


Every company has a unique culture that's all their own. Just like every person has their own personality, every company has their own culture. Building a culture is a special process that can't be taken lightly. It's the responsibility of every employee to represent and foster culture.

Culture is


Work can be fun! We have 2 annual parties at Zappos. Our Vendor Party where we invite all of our brands to thank them and celebrate our partnership. And, our employee holiday party. Past epic party themes have ranged from Mardi Gras and old-school hip-hop to a Hawaiian luau at a waterpark. Each has had its own twists and tricks to surprise and delight partygoers. This year, we invited our vendors to run away with us to the “Untamed Circus."

Culture is


Your culture doesn't stay the same, it will continue to evolve. Having a defined set of values will serve as your guide to continue your culture's growth and evolution in a positive direction.

Culture is

Not Always Measured

A strong culture means lower employee burnout and therefore, lower turnover. It leads to higher employee engagement and higher profitability. But really, companies should focus on their culture because it matters. Because it's just the right thing to do. To quote Tony Hsieh, "Just because you can’t measure the ROI of something doesn’t mean you shouldn’t do it. What’s the ROI on hugging your mom?"

Culture is

Work-Life Integration

Companies and employees worry about work-life separation or work-life balance. But why? Wouldn't you rather be a company where your employees easily combine their full self into everything they do? Wouldn't you rather work for a company whose focus on culture allows your job to integrate with your life? It shouldn't be a struggle to find a balance between life and work where you are truly fulfilled and happy.

Culture is


Your vendors have the same objective as you: to sell their product, be successful in their work, and maybe have some fun while doing it. Something unique that Zappos does is allow brand representatives access to all the same sales and inventory information on their products that Zappos has. By working as a team, by partnering, you are setting the stage for success!

Culture is


Your company has a culture. You may not have "planned" it. You may not like it. Or maybe you love it. But it's there. It is real. You can choose to be thoughtful about your company culture. You can set values and identify the behaviors that you want to be the core of your culture. That part is fairly easy. The hard part, is committing to the values once they are set. Living them.

Culture is

Core Values

Values are more than just words, they're a way of life. They are the foundation of your company culture. We know that companies with a strong culture and a higher purpose perform better in the long run. As we continue to grow, we strive to ensure that our culture remains alive and well.

Culture is

Your Brand

A company’s culture and a company’s brand are really just two sides of the same coin. The brand is just a lagging indicator of the culture.