Head of People Operations

Hollie Delaney

If your company is interested in hearing about how you can build an HR department that helps drive culture and thinks of it's employees as customers... Hollie Delaney is the speaker for you!

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About

Hollie Delaney

Hollie is the Head of People Operations for Zappos.com. She has many years of experience in the world of human resources. She started her HR career in 1996 and then joined the Zappos HR team in 2006. She has helped lead the charge of changing the traditional company structure to one based on trust and distributed authority. She's been pivotal in working to deliver happiness and provide the best place for employees to work.

Prior to Zappos, Hollie served in different HR leadership capacities at Wet’n Wild, Marshall Retail Group and Vegas.com. She holds a Bachelor’s in Communication Disorders and Speech Sciences from the University of Colorado.

Presentation Topics

  • Committing to Culture
  • The Zappos Way: Holacracy and Happiness
  • Building a Committed Team
  • Request Hollie to Speak at Your Event

    Culture is

    Happiness

    Great culture leads to employee happiness. The same way a toxic culture leads to unhappiness. Happy employees means higher engagement, profitability, and low turnover.

    Culture is

    People

    Our culture would not be what is it today without the people, past and present. We are all protectors and cultivators of the Zappos Culture; it's what makes it unique and something that changes every day.

    Culture is

    Being Yourself

    I love that I get to be me all day. The culture encourages you to be the same person you are at work as you are at home. I don't have to pretend to be something I'm not, which makes Zappos a comfortable place to be.

    Culture is

    Unique

    Every company has a unique culture that's all their own. Just like every person has their own personality, every company has their own culture. Building a culture is a special process that can't be taken lightly. It's the responsibility of every employee to represent and foster culture.

    Culture is

    Fun

    Work can be fun! We have 2 annual parties at Zappos. Our Vendor Party where we invite all of our brands to thank them and celebrate our partnership. And, our employee holiday party. Past epic party themes have ranged from Mardi Gras and old-school hip-hop to a Hawaiian luau at a waterpark. Each has had its own twists and tricks to surprise and delight partygoers. This year, we invited our vendors to run away with us to the “Untamed Circus."

    Culture is

    Perpetual

    Your culture doesn't stay the same, it will continue to evolve. Having a defined set of values will serve as your guide to continue your culture's growth and evolution in a positive direction.

    Culture is

    Not Always Measured

    A strong culture means lower employee burnout and therefore, lower turnover. It leads to higher employee engagement and higher profitability. But really, companies should focus on their culture because it matters. Because it's just the right thing to do. To quote Tony Hsieh, "Just because you can’t measure the ROI of something doesn’t mean you shouldn’t do it. What’s the ROI on hugging your mom?"

    Culture is

    Work-Life Integration

    Companies and employees worry about work-life separation or work-life balance. But why? Wouldn't you rather be a company where your employees easily combine their full self into everything they do? Wouldn't you rather work for a company whose focus on culture allows your job to integrate with your life? It shouldn't be a struggle to find a balance between life and work where you are truly fulfilled and happy.

    Culture is

    Partnerships

    Your vendors have the same objective as you: to sell their product, be successful in their work, and maybe have some fun while doing it. Something unique that Zappos does is allow brand representatives access to all the same sales and inventory information on their products that Zappos has. By working as a team, by partnering, you are setting the stage for success!

    Culture is

    Real

    Your company has a culture. You may not have "planned" it. You may not like it. Or maybe you love it. But it's there. It is real. You can choose to be thoughtful about your company culture. You can set values and identify the behaviors that you want to be the core of your culture. That part is fairly easy. The hard part, is committing to the values once they are set. Living them.

    Culture is

    Core Values

    Values are more than just words, they're a way of life. They are the foundation of your company culture. We know that companies with a strong culture and a higher purpose perform better in the long run. As we continue to grow, we strive to ensure that our culture remains alive and well.

    Culture is

    Your Brand

    A company’s culture and a company’s brand are really just two sides of the same coin. The brand is just a lagging indicator of the culture.