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Lead Organizational Designer/Adviser to CEO

John Bunch

If you are interested in having a keynote speaker share how Zappos transitioned to Self-Organization, how to create an adaptable company, or the evolution of Zappos, John is the speaker for you!

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John Bunch

John joined Zappos in 2009 and has filled many roles throughout the years. Having graduated from Georgia Institute of Technology with a B.S. in Computer Science and later his M.S. from UNLV in Computer Science, John spent several years with our technology team. He was a Software Developer and also led the Public API team. But it was his transition to the role of Technical Advisor to Zappos CEO, Tony Hsieh that really sent him on a unique journey. John helped lead the implementation of Holacracy and Self-Organization at Zappos. And coming out of the rollout of Holacracy, he identified the need for internal infrastructure and systems design. So he quickly transitioned to help Zappos develop tools that would move us closer to our vision of becoming a fully self-managed and self-organized company. He is a thought leader in the self-organization space and his work has been published in the Harvard Business Review. When John isn’t working on his professional goals of creating structures that unlock human potential at Zappos - and eventually the world - you can find him killing it on the billiards table or engaging in other strategy-based games. With speech topics ranging from the evolution of Zappos to overcoming self-organization challenges to creating an adaptable future state for your company, John can help unleash the power of your organization.

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Speaker Interview

Presentation Topics

  • Learn about the Zappos Holacracy/Self-Organization Implementation
  • Understand The Evolution of Zappos
  • Creating an Adaptable Organization
  • Building a 1000 Year Company

Previous Engagements

  • Responsive Conference 2019 (Las Vegas, NV) 9.13.2019
  • Human Capital Institute Learning & Leadership Development (Boston, MA) 9.11.2019
  • UNLEASH America 2019 (Las Vegas, NV) 5.15.2019
  • Fusion Xperience (Las Vegas, NV) 6.20.2018
  • 2018 China Organizational Evolution Forum (Shanghai, China) 11.2.2018

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Culture is


Great culture leads to employee happiness. The same way a toxic culture leads to unhappiness. Happy employees means higher engagement, profitability, and low turnover.

Culture is


Our culture would not be what is it today without the people, past and present. We are all protectors and cultivators of the Zappos Culture; it's what makes it unique and something that changes every day.

Culture is

Being Yourself

I love that I get to be me all day. The culture encourages you to be the same person you are at work as you are at home. I don't have to pretend to be something I'm not, which makes Zappos a comfortable place to be.

Culture is


Every company has a unique culture that's all their own. Just like every person has their own personality, every company has their own culture. Building a culture is a special process that can't be taken lightly. It's the responsibility of every employee to represent and foster culture.

Culture is


Work can be fun! We have 2 annual parties at Zappos. Our Vendor Party where we invite all of our brands to thank them and celebrate our partnership. And, our employee holiday party. Past epic party themes have ranged from Mardi Gras and old-school hip-hop to a Hawaiian luau at a waterpark. Each has had its own twists and tricks to surprise and delight partygoers. This year, we invited our vendors to run away with us to the “Untamed Circus."

Culture is


Your culture doesn't stay the same, it will continue to evolve. Having a defined set of values will serve as your guide to continue your culture's growth and evolution in a positive direction.

Culture is

Not Always Measured

A strong culture means lower employee burnout and therefore, lower turnover. It leads to higher employee engagement and higher profitability. But really, companies should focus on their culture because it matters. Because it's just the right thing to do. To quote Tony Hsieh, "Just because you can’t measure the ROI of something doesn’t mean you shouldn’t do it. What’s the ROI on hugging your mom?"

Culture is

Work-Life Integration

Companies and employees worry about work-life separation or work-life balance. But why? Wouldn't you rather be a company where your employees easily combine their full self into everything they do? Wouldn't you rather work for a company whose focus on culture allows your job to integrate with your life? It shouldn't be a struggle to find a balance between life and work where you are truly fulfilled and happy.

Culture is


Your vendors have the same objective as you: to sell their product, be successful in their work, and maybe have some fun while doing it. Something unique that Zappos does is allow brand representatives access to all the same sales and inventory information on their products that Zappos has. By working as a team, by partnering, you are setting the stage for success!

Culture is


Your company has a culture. You may not have "planned" it. You may not like it. Or maybe you love it. But it's there. It is real. You can choose to be thoughtful about your company culture. You can set values and identify the behaviors that you want to be the core of your culture. That part is fairly easy. The hard part, is committing to the values once they are set. Living them.

Culture is

Core Values

Values are more than just words, they're a way of life. They are the foundation of your company culture. We know that companies with a strong culture and a higher purpose perform better in the long run. As we continue to grow, we strive to ensure that our culture remains alive and well.

Culture is

Your Brand

A company’s culture and a company’s brand are really just two sides of the same coin. The brand is just a lagging indicator of the culture.