Culture Impacts Results

CEO
"A company’s culture and a company’s brand are really just two sides of the same coin. The brand is just a lagging indicator of the culture."
Your Culture is Your Brand
Having a strong, defined culture not only strengthens your brand, but can increase financial performance and make your business more resillient & sustainable.
Culture Impacts Sustainability
Companies Gone
88% of the companies from 1955 have either gone bankrupt, merged, or still exist but have fallen from the top Fortune 500 companies.

Turnover
A Columbia University study shows that the likelihood of job turnover at an organization with high company culture is a mere 13.9 percent, whereas the probability of job turnover in low company cultures is 48.4 percent.

CEO
"If you get the culture right, most of the other stuff, like delivering great customer service or building a long-term enduring brand or business, will just be a natural byproduct."
Happy Employees, Happy Customers
Create values that represent your organization. Hire by them and immerse new employees in the values. Then, empower your people to do what is right for the customer. That's our formula for success.
Culture Impacts Happiness
Not Engaged
51% of the U.S. Workforce is not engaged in their work.

Turnover
49% of employees say culture influences their employee experience more than the physical environment (22%) or the technology they use to do their jobs (29%).
Ready to Improve Your Culture?
Q&A Sessions
Learn More About Culture
Creating a strong company culture can improve employee engagement, increase productivity, promote brand loyalty, and enhance financial performance. If you are looking to learn more about how to strengthen your company culture or department culture, a Q&A session is a great place to begin.
Learn More About Q&A SessionsSchool of WOW
WOW Your Customers
Looking to bring your customer service to the next level? Learn from Zappos experts at a workshop that shares the lessons of our WOW service philosophy and how creating a culture of service can help your organization meet it's goals.
Learn More About School of WOWBook a Zappos
Keynote Speaker
If you are looking for experts to speak at your company event or conference, we have the people for you! Our speakers cover topics ranging from company culture, people, customer service and more.
Learn More About the Zappos Speakers