Zappos Insights Terms of Service
Last updated: April 14, 2020
These Terms of Service (“TOS”) apply to your use of certain Zappos Insights services (“Services”). These TOS do not alter in any way the terms or conditions of any other agreement you may have with Zappos Insights for other Services. Please note that your use of the Zappos Insights Web site and participation in any Services provided by Zappos Insights are also governed by the Zappos Insights Terms of Use and all other applicable terms, conditions, limitations and requirements on the Zappos Insights Web site. In the event of any conflict between the Zappos Insights Terms of Use and these TOS, the Zappos Insights Terms of Use will control.
Zappos Insights reserves the right to change or modify these TOS at any time and in our sole discretion. If we make changes, we will post the amended TOS to this page update the “Effective Date” above. We may also attempt to notify you in other ways. Unless we say otherwise, the amended TOS will be effective immediately and your continued participation in Services provided by Zappos Insights after the amended TOS are posted will confirm your acceptance of the changes.
Recording
You may not make any audio, video or other recording of any Zappos Insights Services, including presentations, Q & A sessions, and any other discussions or other interactions between you and Zappos Insights and our respective employees and representatives, without the prior written approval of Zappos Insights (email approval sufficient). Zappos Insights reserves the right to record its Services for internal business and quality control purposes. We will ask for your approval before using any recordings for external business purposes.
Feedback
Zappos Insights will not treat as confidential any suggestion or idea provided by you related to Zappos Insights Services (any “Feedback”), and nothing in these TOS or in the our dealings will restrict Zappos Insight’s right to use, profit from, disclose, publish, or otherwise exploit any Feedback, without compensating you. Zappos Insights shall have no obligation to incorporate Feedback into any Service, and you shall have no obligation to provide Feedback.
Intellectual Property
Zappos Insights and its affiliates retain ownership of all concepts, know-how, tools, frameworks, models, and industry perspectives developed or enhanced outside of or in connection with the Services (the “Zappos Insights Tools”). To the extent Zappos Insights shares any Zappos Insights Tools with you, Zappos Insights hereby grants you a non-exclusive, non-transferable, royalty-free right to use the Zappos Insights Tools solely in connection with the Services and for internal business purposes only. The Services and Zappos Insights Tools may not be used for any third-party consulting or other commercial purposes, and may not be shared with or resold to any third party.
Disclaimers
The Services are not intended as a substitute for financial, legal, or other similar professional advice, and Zappos Insights does not intend to supplant your management or other decision-making bodies. You remain solely responsible for its decisions, actions, and compliance with applicable laws, rules and regulations.
Zappos Insights does not endorse or recommend any third-party commercial products, processes, or services. Any mention of third-party commercial products, processes, or services by Zappos Insights during delivery of the Services shall not be construed by you as an endorsement or recommendation.
Remote Q&A
If you participate in Zappos Insights Remote Q&A Services, you understand and agree that such services are offered on a one-on-one basis. Participation by more than one person in the Remote Q&A Services requires the advance written approval of Zappos Insights (email approval sufficient).
Cancellation Policy
Registration cancellations must be made in writing to support@zapposinsights.com.
Cancellation policy for Tours and Q&A Sessions:
Written cancellation received: | Refund due: |
7 or more days prior to service date | Full Refund |
Less than 7 days prior to service date | No Refund |
Cancellation policy for Custom, Big Package, School of WOW, and 3-Day Culture Camp Events:
Written cancellation received: | Refund due: |
60 or more days prior to service date | Full Refund |
30-59 days prior to service date | 50% Refund |
Less than 30 days prior to service date | No Refund |
The cancellation policy applies to all registrants, even those that register with less than the timeframe outlined for a full refund. Zappos Insights LLC in its sole discretion will consider one-time exceptions to this cancellation policy on a case-by-case basis. Registrants must email their request for substitution, change of event date or cancellation date to support@zapposinsights.com.
Payment Type: | Will Be Issued To: | Refund Timeline: |
Credit Card | Credit Card Used | Within 15 days of cancellation request |
Check* | Check Issuer* | Within 15 days of cancellation request* |
ACH** | Bank Account Used** | Within 15 days of cancellation request** |
*Please provide a copy of your W9 to receive a refund by check and send it to billing@zapposinsights.com.
**Please send the beneficiary and bank information (banking instructions, entity name, addresss, and point of contact) to billing@zapposinsights.com.