All tours & training events on the Zappos Campus are currently on hold. Virtual speaking engagements & remote Q&A sessions are still available! Contact us with any questions.

Zappos Insights Terms of Service

Last updated: April 14, 2020

These Terms of Service (“TOS”) apply to your use of certain Zappos Insights services (“Services”). These TOS do not alter in any way the terms or conditions of any other agreement you may have with Zappos Insights for other Services. Please note that your use of the Zappos Insights Web site and participation in any Services provided by Zappos Insights are also governed by the Zappos Insights Terms of Use and all other applicable terms, conditions, limitations and requirements on the Zappos Insights Web site. In the event of any conflict between the Zappos Insights Terms of Use and these TOS, the Zappos Insights Terms of Use will control.

Zappos Insights reserves the right to change or modify these TOS at any time and in our sole discretion. If we make changes, we will post the amended TOS to this page update the “Effective Date” above. We may also attempt to notify you in other ways. Unless we say otherwise, the amended TOS will be effective immediately and your continued participation in Services provided by Zappos Insights after the amended TOS are posted will confirm your acceptance of the changes. 

Recording

You may not make any audio, video or other recording of any Zappos Insights Services, including presentations, Q & A sessions, and any other discussions or other interactions between you and Zappos Insights and our respective employees and representatives, without the prior written approval of Zappos Insights (email approval sufficient). Zappos Insights reserves the right to record its Services for internal business and quality control purposes. We will ask for your approval before using any recordings for external business purposes. 

Feedback

Zappos Insights will not treat as confidential any suggestion or idea provided by you related to Zappos Insights Services (any “Feedback”), and nothing in these TOS or in the our dealings will restrict Zappos Insight’s right to use, profit from, disclose, publish, or otherwise exploit any Feedback, without compensating you. Zappos Insights shall have no obligation to incorporate Feedback into any Service, and you shall have no obligation to provide Feedback.  

Intellectual Property

Zappos Insights and its affiliates retain ownership of all concepts, know-how, tools, frameworks, models, and industry perspectives developed or enhanced outside of or in connection with the Services (the “Zappos Insights Tools”). To the extent Zappos Insights shares any Zappos Insights Tools with you, Zappos Insights hereby grants you a non-exclusive, non-transferable, royalty-free right to use the Zappos Insights Tools solely in connection with the Services and for internal business purposes only. The Services and Zappos Insights Tools may not be used for any third-party consulting or other commercial purposes, and may not be shared with or resold to any third party.  

Disclaimers

The Services are not intended as a substitute for financial, legal, or other similar professional advice, and Zappos Insights does not intend to supplant your management or other decision-making bodies. You remain solely responsible for its decisions, actions, and compliance with applicable laws, rules and regulations. 

Zappos Insights does not endorse or recommend any third-party commercial products, processes, or services. Any mention of third-party commercial products, processes, or services by Zappos Insights during delivery of the Services shall not be construed by you as an endorsement or recommendation.

Remote Q&A

If you participate in Zappos Insights Remote Q&A Services, you understand and agree that such services are offered on a one-on-one basis. Participation by more than one person in the Remote Q&A Services requires the advance written approval of Zappos Insights (email approval sufficient). 

Cancellation Policy

Registration cancellations must be made in writing to support@zapposinsights.com.

Cancellation policy for Tours and Q&A Sessions:

Written cancellation received: Refund due:
7 or more days prior to service date Full Refund
Less than 7 days prior to service date No Refund

Cancellation policy for Custom, Big Package, School of WOW, and 3-Day Culture Camp Events:

Written cancellation received: Refund due:
60 or more days prior to service date Full Refund
30-59 days prior to service date 50% Refund
Less than 30 days prior to service date No Refund

The cancellation policy applies to all registrants, even those that register with less than the timeframe outlined for a full refund. Zappos Insights LLC in its sole discretion will consider one-time exceptions to this cancellation policy on a case-by-case basis. Registrants must email their request for substitution, change of event date or cancellation date to support@zapposinsights.com.

Payment Type: Will Be Issued To: Refund Timeline:
Credit Card Credit Card Used Within 15 days of cancellation request
Check* Check Issuer* Within 15 days of cancellation request*
ACH** Bank Account Used** Within 15 days of cancellation request**

*Please provide a copy of your W9 to receive a refund by check and send it to billing@zapposinsights.com.

**Please send the beneficiary and bank information (banking instructions, entity name, addresss, and point of contact) to billing@zapposinsights.com.

Culture is

Happiness

Great culture leads to employee happiness. The same way a toxic culture leads to unhappiness. Happy employees means higher engagement, profitability, and low turnover.

Culture is

People

Our culture would not be what is it today without the people, past and present. We are all protectors and cultivators of the Zappos Culture; it's what makes it unique and something that changes every day.

Culture is

Being Yourself

I love that I get to be me all day. The culture encourages you to be the same person you are at work as you are at home. I don't have to pretend to be something I'm not, which makes Zappos a comfortable place to be.

Culture is

Unique

Every company has a unique culture that's all their own. Just like every person has their own personality, every company has their own culture. Building a culture is a special process that can't be taken lightly. It's the responsibility of every employee to represent and foster culture.

Culture is

Fun

Work can be fun! We have 2 annual parties at Zappos. Our Vendor Party where we invite all of our brands to thank them and celebrate our partnership. And, our employee holiday party. Past epic party themes have ranged from Mardi Gras and old-school hip-hop to a Hawaiian luau at a waterpark. Each has had its own twists and tricks to surprise and delight partygoers. This year, we invited our vendors to run away with us to the “Untamed Circus."

Culture is

Perpetual

Your culture doesn't stay the same, it will continue to evolve. Having a defined set of values will serve as your guide to continue your culture's growth and evolution in a positive direction.

Culture is

Not Always Measured

A strong culture means lower employee burnout and therefore, lower turnover. It leads to higher employee engagement and higher profitability. But really, companies should focus on their culture because it matters. Because it's just the right thing to do. To quote Tony Hsieh, "Just because you can’t measure the ROI of something doesn’t mean you shouldn’t do it. What’s the ROI on hugging your mom?"

Culture is

Work-Life Integration

Companies and employees worry about work-life separation or work-life balance. But why? Wouldn't you rather be a company where your employees easily combine their full self into everything they do? Wouldn't you rather work for a company whose focus on culture allows your job to integrate with your life? It shouldn't be a struggle to find a balance between life and work where you are truly fulfilled and happy.

Culture is

Partnerships

Your vendors have the same objective as you: to sell their product, be successful in their work, and maybe have some fun while doing it. Something unique that Zappos does is allow brand representatives access to all the same sales and inventory information on their products that Zappos has. By working as a team, by partnering, you are setting the stage for success!

Culture is

Real

Your company has a culture. You may not have "planned" it. You may not like it. Or maybe you love it. But it's there. It is real. You can choose to be thoughtful about your company culture. You can set values and identify the behaviors that you want to be the core of your culture. That part is fairly easy. The hard part, is committing to the values once they are set. Living them.

Culture is

Core Values

Values are more than just words, they're a way of life. They are the foundation of your company culture. We know that companies with a strong culture and a higher purpose perform better in the long run. As we continue to grow, we strive to ensure that our culture remains alive and well.

Culture is

Your Brand

A company’s culture and a company’s brand are really just two sides of the same coin. The brand is just a lagging indicator of the culture.

Culture is

Not Always Measured

A strong culture means lower employee burnout and therefore, lower turnover. It leads to higher employee engagement and higher profitability. But really, companies should focus on their culture because it matters. Because it's just the right thing to do. To quote Tony Hsieh, "Just because you can’t measure the ROI of something doesn’t mean you shouldn’t do it. What’s the ROI on hugging your mom?"

Culture is

Not Always Measured

A strong culture means lower employee burnout and therefore, lower turnover. It leads to higher employee engagement and higher profitability. But really, companies should focus on their culture because it matters. Because it's just the right thing to do. To quote Tony Hsieh, "Just because you can’t measure the ROI of something doesn’t mean you shouldn’t do it. What’s the ROI on hugging your mom?"