Experience the Culture

Zappos Insights Training Events

Learn the Zappos Way

Are you looking to improve your organization's culture, customer service, or human resoures departments? You've come to the right place.

3-Day Culture Camp

Creating a strong company culture can improve employee engagement, increase productivity, promote brand loyalty, and enhance financial performance. If you are a business Leader looking to strengthen your company culture, the 3-Day Culture Camp is for you.

  • Q&A Session With CEO Tony Hsieh
  • Attendance to the Zappos All-Hands Meeting
  • Q&A With Zappos Department Leaders
  • Shadow Live Customer Service Calls
    • School of WOW Leaders

    Join Zappos Customer Service experts for a full-day workshop that shares the lessons of our WOW customer service philosophy and how creating a culture of service can help your organization meet its goals.

  • Q&A Sessions with Customer Service Leaders
  • Learn How Zappos Customer Service Evolved
  • Shadow Live Customer Service Calls
  • Zappos Customer Service Philosophies
    • School of WOW Frontline

    Zappos Customer Service training at your office! Zappos customer service experts come to you for a full day of training with your team as they review the nuts and bolts of how stellar customer service can result in stronger brand loyalty and leave your customers coming back for more!

  • Q&A Sessions with Customer Service Leaders
  • Learn How Zappos Customer Service Evolved
  • Shadow Live Customer Service Calls
  • Zappos Customer Service Philosophies
    • Custom Events

    Want a training event catered specifically to your organization's needs? We've got you covered! Build your own training event with subject matter experts from Zappos. From Customer Service and Human Resources to Marketing and Self-Organization.

  • Choose Which Departments Present
  • Q&A Sessions with Department Leaders
  • Catering Available

    • Culture is

    Happiness

    Great culture leads to employee happiness. The same way a toxic culture leads to unhappiness. Happy employees means higher engagement, profitability, and low turnover.

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    Culture is

    People

    Our culture would not be what is it today without the people, past and present. We are all protectors and cultivators of the Zappos Culture; it's what makes it unique and something that changes every day.

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    Culture is

    Being Yourself

    I love that I get to be me all day. The culture encourages you to be the same person you are at work as you are at home. I don't have to pretend to be something I'm not, which makes Zappos a comfortable place to be.

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    Culture is

    Unique

    Every company has a unique culture that's all their own. Just like every person has their own personality, every company has their own culture. Building a culture is a special process that can't be taken lightly. It's the responsibility of every employee to represent and foster culture.

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    Culture is

    Fun

    Work can be fun! We have 2 annual parties at Zappos. Our Vendor Party where we invite all of our brands to thank them and celebrate our partnership. And, our employee holiday party. Past epic party themes have ranged from Mardi Gras and old-school hip-hop to a Hawaiian luau at a waterpark. Each has had its own twists and tricks to surprise and delight partygoers. This year, we invited our vendors to run away with us to the “Untamed Circus."

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    Culture is

    Perpetual

    Your culture doesn't stay the same, it will continue to evolve. Having a defined set of values will serve as your guide to continue your culture's growth and evolution in a positive direction.

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    Culture is

    Not Always Measured

    A strong culture means lower employee burnout and therefore, lower turnover. It leads to higher employee engagement and higher profitability. But really, companies should focus on their culture because it matters. Because it's just the right thing to do. To quote Tony Hsieh, "Just because you can’t measure the ROI of something doesn’t mean you shouldn’t do it. What’s the ROI on hugging your mom?"

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    Culture is

    Work-Life Integration

    Companies and employees worry about work-life separation or work-life balance. But why? Wouldn't you rather be a company where your employees easily combine their full self into everything they do? Wouldn't you rather work for a company whose focus on culture allows your job to integrate with your life? It shouldn't be a struggle to find a balance between life and work where you are truly fulfilled and happy.

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    Culture is

    Partnerships

    Your vendors have the same objective as you: to sell their product, be successful in their work, and maybe have some fun while doing it. Something unique that Zappos does is allow brand representatives access to all the same sales and inventory information on their products that Zappos has. By working as a team, by partnering, you are setting the stage for success!

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