Training Events

3-Day Culture Camp

3-Day immersion into the Zappos culture. Attendees learn the benefits of building a strong company culture, establishing core values, and having a purpose higher that profits.

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Specialized Training Events

School of WOW - Customer Service Training

People Academy - HR Training

Recruiting Academy - Recruiting Training

Custom Events

Want to have Zappos Insights build an event tailored specifically to your organization?  Then you have come to the right place!  Choose the departments you want to present, add Q&A sessions, listen to customer service calls, add team building exercises, and tour the Zappos campus. 

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3-Day Culture Camp

Join us for the 3-Day Culture Camp to learn how we have created a fun and weird culture that landed us on FORTUNE's 100 Best Companies to Work For® list seven years in a row. Creating a strong company culture can improve employee engagement, increase productivity, promote brand loyalty, and enhance financial performance. Whether you are a CEO of a multi-national business, HR Guru, Customer Service Champion, Culture Chief, or Business Leader looking to strengthen your company culture, the 3-Day Culture Camp is for you.

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School of WOW

The School of WOW was designed especially for customer service managers, supervisors, and leaders as a springboard to enhancing their company’s customer service and improving company culture. Join Zappos Customer Service experts for a full-day workshop that shares the lessons we’ve learned throughout our history and how establishing core values can help companies meet their goals. With seven years on FORTUNE’s 100 Best Companies to Work For® list and world-class recognition in the customer service industry, our customer service leaders are excited to WOW you!

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People Academy

Your company's culture needs to be protected by all employees, but your HR department needs to lead the charge. Join us at the Zappos Insights People Academy Human Resources Training to learn how Zappos infuses our culture into our HR processes and functions. Learn to recruit for Culture Fit, increase employee engagement, craft a benefits package to fit your employee’s needs, build relationships and remove barriers from HR and the rest of your organization, and more!

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