Transform Your Culture!

Join us for the 3-Day Culture Camp to learn how we have created a fun and weird culture that landed us on FORTUNE's 100 Best Companies to Work For® list seven years in a row.  Creating a strong company culture can improve employee engagement, increase productivity, promote brand loyalty, and enhance financial performance.  Whether you are a CEO of a multi-national business, HR Guru, Customer Service Champion, Culture Chief, or Business Leader looking to strengthen your company culture, the 3-Day Culture Camp is for you.

After Attending Culture Camp, You Will

  • Have tools to take back to help construct your companies values
  • Understand how Zappos onboards for culture and why new hire training should be consistent for all employees
  • Have actionable next steps for incorporating culture and service into your workplace
  • Understand how Zappos drives connections & WOW service through various contact channels
  • Recognize how to engage employees with traditional & nontraditional benefits that fit your culture
  • Understand how emphasizing quality service drives brand recognition & brand loyalty
  • Discover why hiring for culture fit is more important than hiring for technical fit
  • Apply lessons from group activities into your own organization

What's Included?

  • Attendance of the Zappos All Hands Meeting
  • Tours of the Zappos Campus
  • A night of dinner and drinks with the Zappos Insights Team
  • Shadowing Live Customer Service Calls
  • Daily Breakfast and Lunch
  • Q&A With CEO Tony Hsieh


$6000 per attendee

Please email to inquire about group rates and non-profit pricing.

Interested in Bulk Training Pricing? Learn More


Zappos Boot Camp

@ The Zappos Campus in Downtown Las Vegas



Day 1

Day 2

Day 3

Welcome and Team Intro
Customer Loyalty Team Presentation and Q&A Session
Breakout Q&A Sessions with Various Zappos Department Leaders
Tour of Zappos Campus
Listen to Live Calls with ZCLT
Round-up and Instructions
Overview of Zappos Culture and Core Values
Call Shadowing Debrief
Self-Organization Presentation and Q&A Session
Zappos Family All-Hands Meeting
Q&A Session with Zappos CEO Tony Hsieh
Shuttles  Depart for Zappos Family All Hands Meeting
Employee Relations & Recruiting
Q&A Session with Zappos COO Arun Rajan and Director of Merchandising Steve Hill
Zappos Family All Hands Meeting Begins
New Hire Training
Group Activity
Happy Hour with Drinks and Appetizers
Employee Engagement & Metrics of Culture
ZapposU (Learning and Development) Presentation and Q&A Session
Dinner with the Zappos Insights Team
*Agenda subject to change  

 What Our Customers Are Saying

Zappos Insights Family!

I'm sorry, I wasn't able to say goodbye to everyone...

I wanted to take this opportunity to Thank all of You for your warm hospitality and making us feel part of your family during our short visit to your home. The coordination and efforts required to make this event a success undoubtedly required a high level of collaboration and massive effort from the entire team.

You guys did an amazing job, Congratulations!

Hopefully I can repay your generosity when you come out to Toronto. Once again, exceptional job and Thank You for all you do!

Go Zappos!

Ps. I've probably hired over 500 customer service leaders during my time and without doubt, Gerald M. of your CLT team, is by far, one of the best I've seen!