3-Day Culture Camp

The Power of Culture

Join us for the 3-Day Culture Camp to learn how we have created a fun and weird culture that landed us on FORTUNE's 100 Best Companies to Work For® list seven years in a row. Creating a strong company culture can improve employee engagement, increase productivity, promote brand loyalty, and enhance financial performance.

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The next Culture Camp is June 16th-18th, 2020!

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The Curriculum

Your culture is your brand! The Zappos Insights Culture Camp is a three day training at the Zappos Campus in Downtown Las Vegas. Whether you are a CEO of a multi-national business, HR Guru, Customer Service Champion, Culture Chief, or Business Leader looking to strengthen your company culture, Culture Camp covers:

Importance of Defining Values

Identifying and defining core values is the foundation of your company culture. We share how Zappos identified and defined our core values and how you can too.

Committing to Your Values

Identifying and defining core values is only step one in creating a great culture. If they become no more than a list you give new hires in orientation, they will never authentically shape your culture. You'll learn how Zappos has implemented our values into the day-to-day work and business decisions and actions of our company, thereby solidifying our commitment to your values.

Hiring for Culture Fit

Technical skills are important, but we believe hiring for culture fit is paramount to creating and scaling a great culture. Learn our approach to screening candidates for culture fit.

New Hire Training

Onboarding your employees isn't just about skills training. Learn how Zappos immerses new hires into our culture and creates connections during our 4-week New Hire Training program.

WOW Customer Service

Customer service is the pillar of our culture. Whether it is serving our customers, or fellow employees, we pride ourselves on going above and beyond. Join us and learn about our customer service philosophy.

Employee Engagement

How do you get your employees to actively engage in your culture? We're here to share what's worked for us here at Zappos, and how having engaged employees can increase your bottom line.

Culture Camp Highlights

Presentations and Q&A Sessions

Meet leaders from our Customer Service, Human Resources, and executive teams and learn how you can implement your values and culture throughout different parts of your business.

Tours of the Zappos Campus

Take a tour of the Zappos Campus and learn about our history from our beginnings as a small internet startup to our growth into a billion dollar e-commerce retailer.

Breakfast & Lunch

You won't be hungry, we promise! We provide a catered breakfast and lunch every day you are with us.

Dinner with Zapponians

We're going to cover a lot of content with you. Let's take a break and relax over dinner and drinks where you can process all you've heard, ask questions and chat with us about our first-hand experiences at Zappos.

Shadowing Live Customer Service Calls

Listen to live customer phone calls with our Customer Loyalty Team and see how our representatives deliver WOW customer service.

Zappos All Hands Meeting

After it's all said and done, attend our company-wide All Hands Meeting and witness our culture in action. Zappos comes together 3 times a year with the goal of inspiring employees with guest speakers, sharing company initiatives, and... some entertainment. This will be your last chance to let loose, ask questions and interact with other Zapponians while you're here for Culture Camp. Plus, you'll get to party, Zappos style.

Did you know that Tony started his entrepreneurial journey with a worm farm business?

Did you know that Tony started his entrepreneurial journey with a worm farm business?

Q&A Session with

Tony Hsieh, Zappos CEO

Have burning questions about Zappos, culture, customer service, or just want to learn about how he lives with an alpaca in an Airstream park? Ask your questions to Tony directly in an intimate Q&A session..


Our Pricing

We have a limited number of seats available for purchase for each event. Register today to reserve your seat and start your culture journey.


3-Day Culture Camp


June 16th-18th, 2020
Zappos Insights 3-Day Culture Camp at the Zappos Campus in Downtown Las Vegas, Nevada

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If you are interested in sending 5 or more people, are local, or are a part of a non-profit, education, or military/government sector, please ask about our special rates!

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The Culture Camp Agenda

Curious what the schedule looks like? We have three days packed with learning opportunities, activities, and Q&A sessions to help on your culture journey.

*Please note, agenda is subject to change.

Day 1


Check-in, grab some breakfast and meet the Insights team!

Tour the Zappos Campus

Take a tour of our headquarters and see our unique culture first-hand.

Evolution of Zappos

Learn about the Zappos Core Values and how they define our Culture.


Grab some lunch and network with your fellow Culture Campers!

Culture & HR

Presentation + Q&A about Human Resources and Company Culture.

Q&A Session with Tony Hsieh

We've wrangled our CEO, Tony Hsieh for you! Your group will have him for 60 minutes to pick his brain!

Core Value Activity

Core value activity. We won't spoil it here!

Dinner with Zappos Insights

An evening of dinner and drinks with the team! It's a great space to relax, unpack your day and ask questions, or just have some fun.

Day 2

Check-in, Breakfast, & Reflections

Check-in, enjoy some breakfast and discuss learnings from day 1.

Call Shadowing

Shadow live customer phone calls with our Customer Loyalty Team.


Grab some lunch and get prepared to head out for the All-Hands meeting!

Shuttles Depart!

And we're off to the Zappos All-Hands meeting.

Zappos All Hands Meeting!

Be a part of our company meeting and experience inspirational guest speakers, learn about Zappos initiatives and enjoy the show!

Happy Hour!

Mix and mingle with Zapponians at the company-wide happy hour.

Day 3

Check-In, Breakfast & Reflections

Check-in, enjoy some breakfast and discuss learnings from day 2.

New Hire Training

Presentation + Q&A with the Zappos New Hire Training team.

Customer Loyalty Team

Presentation + Q&A Session with leaders from our Customer Loyalty Team.

Group Activity

We won't spoil the surprise here!

Employee Engagement

Presentation + Q&A with our Employee Engagement team.


Grab some lunch and network with your fellow Culture Campers!

Q&A Session with Zappos Leadership

Get your questions answered by the Zappos Leadership Team.

Breakout Sessions

Still have burning questions? We're bringing back folks from each team. This is your time to continue to chat with department experts, get additional questions answered and start brainstorming your next actions!

Debrief & Depart!

Recap of the 3 days spent at Zappos. We know most of you will be traveling back home, but if you are staying overnight, head out to enjoy some YOU time in Vegas, explore our city and have fun!


What People Are Saying

Our goal is to help organizations create a culture where employees love coming to work every day while increasing business performance. Here is what Culture Camp alumni have to say about the event.

Tony Gareri

Roma Moulding

Tye & Dianna Smith

Natural Partners

Jess I.


Andrea P.


Diego S.

VivaReal Publicidade

Tony Gareri

Roma Moulding

Tye & Dianna Smith

Natural Partners

Jess I.


Andrea P.


Diego S.

VivaReal Publicidade

Let's Get Started

Register for Culture Camp Today

If you are passionate about improving your organization's culture, and want to create a place where your employees love coming to work, register for the 3-Day Culture Camp today! Seats fill up fast!

Register Contact Us

Culture is


Great culture leads to employee happiness. The same way a toxic culture leads to unhappiness. Happy employees means higher engagement, profitability, and low turnover.

Culture is


Our culture would not be what is it today without the people, past and present. We are all protectors and cultivators of the Zappos Culture; it's what makes it unique and something that changes every day.

Culture is

Being Yourself

I love that I get to be me all day. The culture encourages you to be the same person you are at work as you are at home. I don't have to pretend to be something I'm not, which makes Zappos a comfortable place to be.

Culture is


Every company has a unique culture that's all their own. Just like every person has their own personality, every company has their own culture. Building a culture is a special process that can't be taken lightly. It's the responsibility of every employee to represent and foster culture.

Culture is


Work can be fun! We have 2 annual parties at Zappos. Our Vendor Party where we invite all of our brands to thank them and celebrate our partnership. And, our employee holiday party. Past epic party themes have ranged from Mardi Gras and old-school hip-hop to a Hawaiian luau at a waterpark. Each has had its own twists and tricks to surprise and delight partygoers. This year, we invited our vendors to run away with us to the “Untamed Circus."

Culture is


Your culture doesn't stay the same, it will continue to evolve. Having a defined set of values will serve as your guide to continue your culture's growth and evolution in a positive direction.

Culture is

Not Always Measured

A strong culture means lower employee burnout and therefore, lower turnover. It leads to higher employee engagement and higher profitability. But really, companies should focus on their culture because it matters. Because it's just the right thing to do. To quote Tony Hsieh, "Just because you can’t measure the ROI of something doesn’t mean you shouldn’t do it. What’s the ROI on hugging your mom?"

Culture is

Work-Life Integration

Companies and employees worry about work-life separation or work-life balance. But why? Wouldn't you rather be a company where your employees easily combine their full self into everything they do? Wouldn't you rather work for a company whose focus on culture allows your job to integrate with your life? It shouldn't be a struggle to find a balance between life and work where you are truly fulfilled and happy.

Culture is


Your vendors have the same objective as you: to sell their product, be successful in their work, and maybe have some fun while doing it. Something unique that Zappos does is allow brand representatives access to all the same sales and inventory information on their products that Zappos has. By working as a team, by partnering, you are setting the stage for success!

Culture is


Your company has a culture. You may not have "planned" it. You may not like it. Or maybe you love it. But it's there. It is real. You can choose to be thoughtful about your company culture. You can set values and identify the behaviors that you want to be the core of your culture. That part is fairly easy. The hard part, is committing to the values once they are set. Living them.

Culture is

Core Values

Values are more than just words, they're a way of life. They are the foundation of your company culture. We know that companies with a strong culture and a higher purpose perform better in the long run. As we continue to grow, we strive to ensure that our culture remains alive and well.

Culture is

Your Brand

A company’s culture and a company’s brand are really just two sides of the same coin. The brand is just a lagging indicator of the culture.