Transform Your Culture!

Join us for the 3-Day Culture Camp to learn how we have created a fun and weird culture that landed us on FORTUNE's 100 Best Companies to Work For® list seven years in a row.  Creating a strong company culture can improve employee engagement, increase productivity, promote brand loyalty, and enhance financial performance.  Whether you are a CEO of a multi-national business, HR Guru, Customer Service Champion, Culture Chief, or Business Leader looking to strengthen your company culture, the 3-Day Culture Camp is for you.

After Attending Culture Camp, You Will

  • Have tools to take back to help construct your company's values
  • Understand how Zappos onboards for culture and why new hire training should be consistent for all employees
  • Have actionable next steps for incorporating culture and service into your workplace
  • Understand how Zappos drives connections & WOW service through various contact channels
  • Recognize how to engage employees with traditional & nontraditional benefits that fit your culture
  • Understand how emphasizing quality service drives brand recognition & brand loyalty
  • Discover why hiring for culture fit is more important than hiring for technical fit
  • Apply lessons from group activities into your own organization

What's Included?

  • Attendance of the Zappos All Hands Meeting
  • Tours of the Zappos Campus
  • A night of dinner and drinks with the Zappos Insights Team
  • Shadowing Live Customer Service Calls
  • Daily Breakfast and Lunch
  • Q&A With CEO Tony Hsieh


$6000 per attendee

Please email to inquire about group rates and non-profit pricing.

Interested in Bulk Training Pricing? Learn More


Zappos Boot Camp

@ The Zappos Campus in Downtown Las Vegas



Day 1

Day 2

Day 3

Welcome and Team Intro
Breakout Q&A Sessions with Various Zappos Department Leaders
Tour of Zappos Campus
Customer Loyalty Team Presentations and Q&A Session
Round-up and Instructions
Overview of Zappos Culture and Core Values
Group Activity
Live Call Shadowing with the Zappos Customer Loyalty Team
Shuttles  Depart for Zappos Family All Hands Meeting
Recruiting Presentation and Q&A Session
Call Shadowing Debrief
Zappos Family All Hands Meeting Begins
Employee Relations Overview
Happy Hour
Group Activity
Q&A Session with Zappos CEO Tony Hsieh & Zappos COO Arun Rajan
End of Day
Benefits and Wellness Presentation
Q&A Session with Zappos Monkeys (Executive Team)
Employee Development Presentation
Debrief / End of Day
Employee Engagement & Metrics of Culture Presentations and Q&A session
Depart - Free Night  
Debrief/End of Day Downtown Tour (Optional)  
Shuttle to Dinner    
Dinner with Zappos Insights    
*Agenda subject to change  

 What Our Customers Are Saying

Zappos Insights Family!

I'm sorry, I wasn't able to say goodbye to everyone...

I wanted to take this opportunity to Thank all of You for your warm hospitality and making us feel part of your family during our short visit to your home. The coordination and efforts required to make this event a success undoubtedly required a high level of collaboration and massive effort from the entire team.

You guys did an amazing job, Congratulations!

Hopefully I can repay your generosity when you come out to Toronto. Once again, exceptional job and Thank You for all you do!

Go Zappos!

Ps. I've probably hired over 500 customer service leaders during my time and without doubt, Gerald M. of your CLT team, is by far, one of the best I've seen!