Transform Your Culture!

Join us for the 3-Day Culture Camp to learn how we have created a fun and weird culture that landed us on FORTUNE's 100 Best Companies to Work For® list seven years in a row.  Creating a strong company culture can improve employee engagement, increase productivity, promote brand loyalty, and enhance financial performance.  Whether you are a CEO of a multi-national business, HR Guru, Customer Service Champion, Culture Chief, or Business Leader looking to strengthen your company culture, the 3-Day Culture Camp is for you.

What is Covered at Culture Camp?

  • Establishing Core Values
  • Zappos WOW Customer Service Philosophy
  • Q&A with CEO Tony Hsieh and 'No Title' Fred Mossler
  • Hiring for Culture Fit
  • Q&A Sessions with Department Leaders
  • Q&A with Leaders from Finance and Technology
  • Employee Engagement and Happiness
  • Onboarding and Culture Immersion
  • Engagement & Metrics of Culture
  • Employee Development and Training

What's Included?

  • 4 Nights Hotel Accommodation
  • Attendance of the Zappos All Hands Meeting
  • Daily Breakfast and Lunch
  • A night of dinner and drinks with the Zappos Insights Team
  • Tours of the Zappos Campus and Downtown Las Vegas
  • Transportation provided to and from the event


$6000 per attendee

Please email to inquire about group rates and non-profit pricing.

Interested in Bulk Training Pricing? Learn More


November 1st-3rd, 2016

*Seating is limited*

Zappos Boot Camp

@ The Zappos Campus in Downtown Las Vegas



Day 1 (Evening before Event)

Day 2

Day 3

Day 4

Optional Downtown Tour Check-in/Breakfast Check-In/Breakfast Books/Breakfast
  Welcome and Team Intro ZCLT Management Breakout Sessions
  Tour of Zappos HQ Listen to Live Calls with ZCLT Start/Stop/Continue Activity
  Vision & Values Discuss Live Calls Lunch
  HR & Recruiting Lunch/CLT Mixer Zappos Family All-Hands Meeting
  Lunch Q&A with Arun & Steve Final Debrief
  Debrief/Crafting Questions Q&A with Tony & Fred  
  New Hire Training Benefits/Engagement/Coaching  
  Grid Activity Quality Approach with TLC  
  Dinner with the Zappos Insights Team ZapposU  
  *Agenda subject to change  

 What Our Customers Are Saying

Zappos Insights Family!

I'm sorry, I wasn't able to say goodbye to everyone...

I wanted to take this opportunity to Thank all of You for your warm hospitality and making us feel part of your family during our short visit to your home. The coordination and efforts required to make this event a success undoubtedly required a high level of collaboration and massive effort from the entire team.

You guys did an amazing job, Congratulations!

Hopefully I can repay your generosity when you come out to Toronto. Once again, exceptional job and Thank You for all you do!

Go Zappos!

Ps. I've probably hired over 500 customer service leaders during my time and without doubt, Gerald M. of your CLT team, is by far, one of the best I've seen!