Transform Your Culture!

Join us for the 3-Day Culture Camp to learn how we have created a fun and weird culture that landed us on FORTUNE's 100 Best Companies to Work For® list seven years in a row.  Creating a strong company culture can improve employee engagement, increase productivity, promote brand loyalty, and enhance financial performance.  Whether you are a CEO of a multi-national business, HR Guru, Customer Service Champion, Culture Chief, or Business Leader looking to strengthen your company culture, the 3-Day Culture Camp is for you.

What is Covered at Culture Camp?

  • Establishing Core Values
  • Zappos WOW Customer Service Philosophy
  • Q&A with CEO Tony Hsieh
  • Hiring for Culture Fit
  • Q&A Sessions with Department Leaders
  • Employee Development and Training
  • Employee Engagement and Happiness
  • Onboarding and Culture Immersion
  • Engagement & Metrics of Culture
 

What's Included?

  • Attendance of the Zappos All Hands Meeting
  • Tours of the Zappos Campus
  • A night of dinner and drinks with the Zappos Insights Team
 
  • Daily Breakfast and Lunch

Pricing

$6000 per attendee

Please email support@zapposinsights.com to inquire about group rates and non-profit pricing.

Interested in Bulk Training Pricing? Learn More

Register


Zappos Boot Camp

@ The Zappos Campus in Downtown Las Vegas

Questions?



 Agenda

Day 1

Day 2

Day 3

Check-in/Breakfast
Check-In/Breakfast
Books/Breakfast
Welcome and Team Intro
Customer Loyalty Team Presentation and Q&A Session
Breakout Q&A Sessions with Various Zappos Department Leaders
Tour of Zappos Campus
Listen to Live Calls with ZCLT
Round-up and Instructions
Overview of Zappos Culture and Core Values
Call Shadowing Debrief
Lunch
Self-Organization Presentation and Q&A Session
Lunch
Zappos Family All-Hands Meeting
Lunch
Q&A Session with Zappos CEO Tony Hsieh
Shuttles  Depart for Zappos Family All Hands Meeting
Employee Relations & Recruiting
Q&A Session with Zappos COO Arun Rajan and Director of Merchandising Steve Hill
Zappos Family All Hands Meeting Begins
New Hire Training
Group Activity
Happy Hour with Drinks and Appetizers
Employee Engagement & Metrics of Culture
ZapposU (Learning and Development) Presentation and Q&A Session
 
Debrief
Debrief
 
Dinner with the Zappos Insights Team
   
*Agenda subject to change  

 What Our Customers Are Saying

Zappos Insights Family!

I'm sorry, I wasn't able to say goodbye to everyone...

I wanted to take this opportunity to Thank all of You for your warm hospitality and making us feel part of your family during our short visit to your home. The coordination and efforts required to make this event a success undoubtedly required a high level of collaboration and massive effort from the entire team.

You guys did an amazing job, Congratulations!

Hopefully I can repay your generosity when you come out to Toronto. Once again, exceptional job and Thank You for all you do!

Go Zappos!

Ps. I've probably hired over 500 customer service leaders during my time and without doubt, Gerald M. of your CLT team, is by far, one of the best I've seen!