School of WOW Customer Service Training

Inspire Your Company with a WOW Customer Service Philosophy!

The School of WOW customer service training was designed to help springboard teams into enhancing their company’s customer experience and improving company culture. Join Zappos Customer Service experts for a full-day workshop that shares the lessons we’ve learned throughout our history and how establishing core values can help companies meet their goals. With seven years on FORTUNE’s 100 Best Companies to Work For® list and world-class recognition in the customer service industry, our customer service leaders are excited to WOW you!

What is Covered

  • How Zappos evolved to deliver world class WOW customer service
  • How Zappos trains for customer service through empathy, connection, empowerment & solutions
  • How to Identify your company's mission or values and how it can help define your service experience
  • How Zappos customer service representatives handle calls. (You'll get to shadow live customer service phone calls!)
  • How to build a clean and concise quality check form
  • Insights from Zappos customer service team leaders via an open Q&A & Discussion

What's Included?

  • Tour of the Zappos Campus
  • Breakfast and lunch on-site

Who Should Attend?

  • Customer Service Managers
  • VP Customer Excellence
  • Contact Center Managers
  • Head of Customer Care
  • Director of Customer Loyalty
  • Customer Service Leaders


Pricing & Registration

$2,500 per attendee

Please email to inquire about groups of five or more and non-profit pricing.

Interested in Bulk Training Pricing? Learn More

Register for July 19th, 2018

* Limited Availability *


Zappos School of WOW
@ The Zappos Campus in Downtown Las Vegas





Check-in/Breakfast Debrief on Call Shadowing
Tour of Zappos HQ The Breakdown
Zappos History and Core Values Overview Quality and Metrics
Zappos Customer Service Call Listening Panel Q&A
Lunch Wrap-Up
*Agenda subject to change  

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