School of WOW Customer Service Training

Inspire Your Company with a WOW Customer Service Philosophy!

The School of WOW customer service training was designed to help springboard teams into enhancing their company’s customer experience and improving company culture. Join Zappos Customer Service experts for a full-day workshop that shares the lessons we’ve learned throughout our history and how establishing core values can help companies meet their goals. With seven years on FORTUNE’s 100 Best Companies to Work For® list and world-class recognition in the customer service industry, our customer service leaders are excited to WOW you!

What's Included?

  • Tour of the Zappos Campus
  • Breakfast and lunch on-site
  • Shadowing Live Customer Calls
  • Open Q&A & Discussion with phones team leaders

After Attending School of WOW, You Will…

  • Understand the evolution of service at Zappos
  • Learn how Zappos trains customer service basics through empathy, connection, empowerment & solutions
  • Identify how your company's mission or values can help define your service experience
  • Apply lessons from group activities into your own customer service teams.
  • How to build a clean and concise quality check form

Who Should Attend?

  • Customer Service Managers
  • VP Customer Excellence
  • Contact Center Managers
  • Head of Customer Care
  • Director of Customer Loyalty
  • Customer Service Leaders


Pricing & Registration

$2,500 per attendee

Please email to inquire about group rates and non-profit pricing.

Interested in Bulk Training Pricing? Learn More


June 30th, 2017


Zappos School of WOW
@ The Zappos Campus in Downtown Las Vegas





Check-in/Breakfast Nuts and Bolts and Other Tools
Tour of Zappos HQ New Hire Training / Onboarding
Zappos History and Core Values Overview Quality and Metrics
Zappos Customer Service Call Listening Panel Q&A
Lunch Wrap-Up
Debrief on call shadowing
*Agenda subject to change  

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