Inspire Your Company with a WOW Customer Service Philosophy!

The School of WOW customer service training was designed especially for customer service managers, supervisors, and leaders as a springboard to enhancing their company’s customer service and improving company culture. Join Zappos Customer Service experts for a full-day workshop that shares the lessons we’ve learned throughout our history and how establishing core values can help companies meet their goals. With seven years on FORTUNE’s 100 Best Companies to Work For® list and world-class recognition in the customer service industry, our customer service leaders are excited to WOW you!

What is Covered?

  • Deep dive into Zappos customer service and philosophy
  • Quality and Metrics
  • How empowering employees increases customer satisfaction
  • Building stronger connections with customers
  • Listen to Zappos customer calls
  • Overall customer service vision

Who Should Attend?

  • Customer Service Managers
  • VP Customer Excellence
  • Contact Center Managers
  • Head of Customer Care
  • Director of Customer Loyalty
  • Customer Service Leaders


What's Included?

  • Tour of the Zappos Campus
  • Breakfast and lunch on-site

Pricing & Registration

$2,500 per attendee

Please email to inquire about group rates and non-profit pricing.

Interested in Bulk Training Pricing? Learn More


April 6th, 2017May 18th, 2017


Zappos School of WOW
@ The Zappos Campus in Downtown Las Vegas





Check-in/Breakfast Nuts and Bolts and Other Tools
Tour of Zappos HQ New Hire Training / Onboarding
Zappos History and Core Values Overview Quality and Metrics
Zappos Customer Service Call Listening Panel Q&A
Lunch Wrap-Up
Debrief on call shadowing
*Agenda subject to change  

What Our Customers Are Saying

Terms and Conditions

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