Take Your Customer Service to the Next Level!

The School of WOW for front-line representatives is designed to bring the Zappos WOW customer service philosophy directly to your company to work with your rockstar customer service team. Zappos customer service experts come to you for a full day of training with your team as they review the nuts and bolts of how stellar customer service can result in stronger brand loyalty and leave your customers coming back for more!  With six years on FORTUNE’s 100 Best Companies to Work For® list and world-class recognition in the customer service industry, our customer service leaders are excited to WOW you!

After Attending This You Will...

  • Understand Zappos customer service basics emphasizing empathy, connection, empowerment & solutions
  • Take ownership of your customer's experience using your company's values or mission.
  • Identifying and avoiding pitfalls of poor customer service
  • Establishing a strong personal connection with your customers
  • Identify your company's customer service challenges and teambuild for solutions 
  • Turning difficult situations into opportunities
  • Have activities that provide technique for creating connections, creative problem solving, and strengthens team member confidence to make decisions.
  • Identify how YOU move your company forward


We come to you (*subject to certain limitations).  Inquire below for availability in your area.  

Pricing, Questions, and Registration

Please fill out the form below for pricing inquiries, questions about the event, or if you would like to register for the event.

 What Our Customers Are Saying

Thank you for the fabulous program on Wednesday. Your presentation helped to put a fresh spin on customer service and I really enjoyed your thoughts about the correlation between an organization's outward customer service and their internal relations among staff. I certainly walked away with a lot to think about and re-inspired to continue working towards excellence.

In addition, as a loyal Zappos customer, I was excited to learn more about one of my favorite companies and was elated to confirm what I already knew to be true from my own personal experience; Zappos is the authority on customer service and a wonderful service model for us all!

Best Regards,

Thank you so much for the interesting, informative and fun seminar on Wednesday! You did a great job and what a great suggestion it was to keep the list of things you want to change on your desk. It's working!

Thanks again!