School of WOW Leaders
Customer Service Training
The School of WOW customer service training was designed to help springboard teams into enhancing their company’s customer experience and improving company culture. Join Zappos Customer Service experts for a full-day workshop that shares the lessons we’ve learned throughout our history and how establishing core values can help companies meet their goals.
Shadow Zappos customer service calls and witness first-hand how our customer service representatives WOW.
Discover how WOW service leads to word of mouth marketing.
Learn how Zappos' core values help define our approach to service and understand how yours should and can do the same.
See how our quality assurance process has changed over the years and take back tips for your organization after hearing some of our successes and failures.
Deep dive into how Zappos trains employees to provide excellent customer service through empathy, connection, empowerment & solutions.
Gain insights directly from Zappos Customer Loyalty Team leaders throughout the workshop.
Listen to live customer phone calls with our Customer Loyalty Team and see how our representatives deliver WOW customer service.
Meet leaders from our Customer Loyalty Team and learn some of the ins and outs of creating a service-minded customer service team.
Take a tour of the Zappos Campus and learn about our history from our beginnings as a small internet startup to our growth into a billion dollar e-commerce retailer.
You won't be hungry, we promise! We provide a catered breakfast and lunch for the day.
School of WOW$2,500
September 12th, 2019
Zappos Insights' School of WOW for Leaders at the Zappos Campus in Downtown Las Vegas, Nevada
If you are interested in sending 5 or more people, are local, or are a part of a non-profit, education, or military/government sector, please ask about our special rates!Contact Us
Check-in, grab some breakfast, and meet the Insights team!
Take a tour of our headquarters and see our unique culture first-hand.
Learn about the evolution of Zappos customer service and our approaches to quality assurance
Learn about the Zappos Customer Loyalty Onboarding program. From our 4-week onboarding program, incubation process, and integrating new hires into their new teams.
Let’s break down the tips and tricks of customer service basics that can be applied across many industries, and how clear expectations & feedback alongside these basics can help create a great experience for your customers.
Shadow live customer phone calls with our Customer Loyalty Team.
Continue call shadowing or Q&A’s with various customer service teams.
Meet with leaders from the Customer Loyalty Team and call center operations. Ask any and all questions you have.
We won't spoil the surprise here!
A Recap of the day's learnings and depart Zappos!
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