School of WOW
Want to take your customer service to the next level? Have Zappos Customer Service experts come to your organization and teach your front-line customer service the importance of connecting with customers and delivering a 'WOW' experience.'Request Front-Line Training
Understand Zappos customer service basics emphasizing empathy, connection, empowerment & solutions
Learn how to take ownership of your customer's experience using your company's values or mission.
Understand the importance of establishing a strong personal connection with your customers
Identify your company's customer service challenges and teambuild for solutions
Discover activities that provide technique for creating connections, creative problem solving, and strengthens team member confidence to make decisions.
Learn to Identifyand avoid the pitfalls of poor customer service and how to turn difficult situations into opportunities.
Sit with a Zappos Customer Loyalty Team member where you'll shadow live customer phone calls and witness first-hand how they deliver WOW customer service.
Learn the pillars of the Zappos WOW philosophy and how we train and empower our employees to do what's right for the customer.
Learn the benchmarks and metrics used to measure customer service success at Zappos
Take a tour of the Zappos Campus and learn the history of Zappos from a small internet startup to a billion-dollar eCommerce retailer.
You won't be hungry, we promise! We provide a catered breakfast and lunch for the event.