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New Ways of Working

All the new initiatives we are testing and experimenting with at Zappos... Now offered to YOU!

Building Longevity in Business

The average life expectancy of businesses is steadily declining each year. The main reason? Failure to adapt and evolve as the business landscape, speed of communication & sharing, and technology continues to change at a lightning pace. Here, at Zappos, we are passionately focused on creating a company that stands the test of time.

Historically, we've waited to share only what is tried and true at Zappos with the external world. But we're pretty darn excited about the new things we are working on, even, in some cases, where some of our initiatives are still being tested internally at Zappos.

Who we are at our core has not changed.

  • Our Core Values drive who we are and how we do things.
  • Our business is Powered by Service.
  • And we strive to be a successful and thriving company that has a positive impact on the world.

But, we didn't want to wait to share our journey with you, especially if some of what we are working on might be of use to your business as well.

So welcome to the Zappos Insights Marketplace! Check out some of our newest initiatives, research, and products available to you!

Zappos Labs!

New Initiatives We're Testing at Zappos

Working from Home

We've gotten a lot of questions about how Zappos is transitioning our workforce to a virtual environment during these difficult times. Check out some of the ways Zappos and other companies have changed during the COVID-19 pandemic.

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Self-Management & Self-Organization

At Zappos, we have always empowered employees to do what is right and best for our customer. Moving to self-organization, at the highest level, means we have less layers between our employees and our customers. Which means we get faster and more creative decisions that improve customer satisfaction. In self-management, people understand exactly what is expected of them and then have the ability to do what they think is best to get that done.

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Market-Based Dynamics

We want every person and team at Zappos to have the minimal number of constraints that enable maximum freedom, but also maximum accountability. We ultimately are working to build an internal market and system that not only helps our employees work on what they’re passionate about and what they’re good at, but also one that brings value to our internal customers (coworkers/business partners), our Zappos customers and the organization overall.

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Zappos Marketplace!

New Offerings from Zappos

Zappos Podcast

A podcast about Zappos' unique take on company culture. What goes on behind these mural covered walls? Also, available on apple or google podcasts!

Listen to Podcast

HR Discovery

Zappos Insights offers comprehensive consulting services in the field of all people-related (HR) needs, from identifying HR or People gaps or opportunities to creating strategic recommendations designed to help your organization succeed and reach new heights. Our consultants have over 35 years of Human Resources experience in organizational development and building companies that last.

Learn More